Product: The Ashton Drake Galleries Shipping Service Clear all filters (72 of 72 reviews match)
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The Ashton Drake Galleries - Never will I order again!!

I ordered my child’s fill for her birthday present and have called so many times as to why I haven’t received it yet and get told a different story every time. I know I will have one upset little girl tomorrow. I would never recommend this company to anyone!
1.0
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The Ashton Drake Galleries Shipping Service
#1219202
I ordered a doll for $155. Feb.2 order suplose to arrive Mar. 9th -Mar 17. I judt want my stsus. It will not tell me my order status. It says my info is wrong. I tried to email. Emailer demon says their email was unknown. Am i out of my money. I can seem to talk to...
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2.3
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The Ashton Drake Galleries Shipping Service
#1207584
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The Ashton Drake Galleries - Buy someplace else

Worst customer experience. Told me my doll would ship two day express and I get a notice that it will arrive in two months!!!! Snotty customer service reps that can hardly speak English. They held money before shipping.
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The Ashton Drake Galleries Shipping Service
#1198705
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The Ashton Drake Galleries - My ordet

I have waited months for a doll at this point im not even sure i ordered. They have my cc info thats for sure. Nobody even bothers to contact me. I wish i wudve read their reviews before hand. I wont be recommendind to anyone!
1.6
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The Ashton Drake Galleries Shipping Service
#1195778
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The Ashton Drake Galleries - Shipment takes too long

I ordered little Enu way back in December... I was at the understanding that she would arrive by February 26th... Now I have been informed that she will arrive by March 21st... I don't want to wait another full month for my order to arrive... If she does not arrive by Monday February 26th... I will no longer be doing business with this company
4.0
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Customer service
Diversity of Products or Services
Price Affordability
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The Ashton Drake Galleries Shipping Service
#1195762
this company is a joke , i will never do business with them again , ordered a doll for my 10 yr old for her birthday , still havent recieved it , they keep pushing the date for delivery further and further out . DO NOT ORDER FROM THIS COMPANY ESPECIALLY IF IT IS A GIFT...
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Anonymous
Anonymous

I am very sorry you are having trouble receiving your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number, client ID, or full addr...

1.0
Product
The Ashton Drake Galleries Shipping Service
#1188316
The wrong item was sent to me.Their customer service was apologetic but not willing (or supposedly able) to help me. They offered to send the correct item in another 10 days, (too late for me), and I needed to bring the incorrect item to a post office. I am elderly and...
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The Ashton Drake Galleries Shipping Service
#1180943
The doll arrived on the 9th however it was not the correct doll that I ordered. I called customer service and informed them of the situation. I was told to send the doll back with the return shipping label provided and was ensured that I would receive the correct doll...
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terri83
terri83

I don't know why it has 3 stars for everything. The only thing good is the product and the payments. Customer service is terrible..not even worthy of 1 star

3.2
Product
The Ashton Drake Galleries Shipping Service
#1153212
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The Ashton Drake Galleries - Great experience.

I ordered 4 dolls. 2 dolls said it was going to arrive 1/23 so I canceled the order. But the other 2 came with in a week with no problem. Customer service was always helpful. I didn’t know the 2 dolls were on its way because the order status said “preparing for shipment” It actually shipped out days before I got them. So I am very happy with my dolls. Love them!
4.9
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
Product
The Ashton Drake Galleries Shipping Service
#1153041
I received one package from the company with NO DOLL... a Christmas lantern, instead. I called, returned the lantern and they placed a new order for the doll I was supposed the receive. That was 2 weeks ago. I have called the company daily or every other day and every...
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1.0
Product
The Ashton Drake Galleries Shipping Service
I didn't like
  • Poor customer support
  • I was given misinformation every time i called
  • Excuses
#1148180