Product: The Ashton Drake Galleries Shipping Service Clear all filters (58 of 58 reviews match)
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I paid in full for a monkey doll on September 18 2017, no respond , no tracking information, unable to contact them by email , its been a month was told doll would be mailed once payment is received , i paid in full , i want the doll or a full refund,I want a refund or...
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Anonymous

I am very sorry you are having trouble contacting us about your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number or full addres...

Anonymous
McKenzie Adermann Marie

Hi my name is McKenzie Adermann Marie

1.0
Product
The Ashton Drake Galleries Shipping Service
#1117283
I spoke with someone on the chat line over a month ago and I am still receiving the cancelled Thomas Kinkaide Santas and it seems like 100 boxes of fairies.The woman I chatted with said she would cancel all orders and send me postage paid return labels. I have about 8...
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McKenzie Adermann Marie

Hi my name is McKenzie Adermann Marie can you delivery silicone baby

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Anonymous

I am very sorry you are having trouble contacting us about your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number or full addres...

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The Ashton Drake Galleries Shipping Service
I didn't like
  • No way to call customer service
  • False advertisement
#1096740
DO NOT ORDER FROM THIS COMPANY! Even if doll is in stock it will still take them four to six weeks for delivery which is ridiculous, they will lie to you about the ship date when you call. And BEWARE they will send out used and defective dolls even though you paid for...
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Anonymous

I am very sorry you are having trouble with your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number, client ID, or full address a...

Product
The Ashton Drake Galleries Shipping Service
#1093669

The Ashton Drake Galleries - Don't have my doll yet and already hearing bad things.

#1093099
I want to cancel before I waste my money but you can't even do that. People say the dolls are cheap and this website is not reasonable. Whenever I do get this doll I want my money back and I calling about this company cause it should never have this many bad reviews. Shipping takes forever.
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The Ashton Drake Galleries Shipping Service Review

#1018664
1.0
Details
I ordered Kaylas sunday stroll with yorkie and got Isabella in the mail. Im not ok
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Advertised vs Delivered
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Delivery Service
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Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
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The Ashton Drake Galleries Shipping Service Review

#980116
1.3
Details
I wish i had read these reviews before. I placed an order on December 8th, Charlie Brown 50th Anniversary figure. I received shipping notice on December 9th. The fedex tracking number was bogus. I contacted customer service and was told it would arrive by December 24th. It did not. As of December 26th i have not received it. I will eturn it and seek 100% refund.
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website

The Ashton Drake Galleries Shipping Service Review

#979802
Please report this company ASAP, and notify the credit card company that this is a fraudulent company , my doll never arrived and my credit card details were released to a third party
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Three times within 6 months I've gotten a notice that the dolls I ordered....in which my daughter wants so so badly...have been postponed for months to be shipped.Very very very upset! Terrible company to deal with! Do not have a clue how to run a business and fulfill...
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Anonymous
Anonymous

I am very sorry you are having trouble receiving your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number, client ID, or full addr...

1.3
Product
The Ashton Drake Galleries Shipping Service
#1093549
I attempted to place orders with these people twice the first time they said I would receive the doll in 2 weeks.. I logged on to my account to see if it was shipped and they changed the date to over a month later with no explanation or email so I canceled. Here I am a...
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Anonymous
Anonymous

The same thing is happening to me right now

Anonymous
Anonymous

I am very sorry you are having trouble receiving your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number, client ID, or full addr...

1.1
Product
The Ashton Drake Galleries Shipping Service
#1088583
I ordered a doll from ADG just recently. Was shipped right away. Great! Made another couple of orders, and ordered express shipping on the items it eligible to ship fast. Days go by and nothing arrives. No explanation given. I contact customer service. No response....
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1.9
Product
The Ashton Drake Galleries Shipping Service
I didn't like
  • Poor excuses for not fulfilling orders
  • Poor customer support
  • Poor response time
#1086676
2 weeks ago I ordered her and she still not here
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Anonymous
Anonymous

Ordered an in stock item from Ashton Drake 3 weeks ago....I have notified them several times that their tracking number that they provided does not exist! It's been sitting in...

Anonymous
Anonymous

Ashton Drake told me an item was on back order, however if I put my method of pay on file they would not take the money until the item has been shipped. Guess What?You are rig...

1.6
Product
The Ashton Drake Galleries Shipping Service
#1069248
We ordered our doll on march 10th. That's what my daughter wanted most for her birthday and she used her own money to purchase. Every single day I've had the conversation of how many days left until her doll comes in. First it was April. Then the date was change two...
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Anonymous
Anonymous

I am very sorry you are having trouble contacting us about your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number or full addres...

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The Ashton Drake Galleries Shipping Service
#1056319
The Ashton Drake Galleries - Everyone I beg you
That they have just received the doll in the ware house and it will be shipped on June the the 17th! If you got the doll, why does it have to take a month to get it! I called them May 13th and told them all this info I just typed. They say that the ware house doesn't...
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Anonymous
Anonymous

I am very sorry you are having trouble receiving your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number or full address and we c...

1.0
Product
The Ashton Drake Galleries Shipping Service
#1049224
I ordered a doll in November 2016 for a Christmas gift. They showed it shipped on December 3, 2016; however, when I tried to track the order I hit a dead end. I am a frequent online buyer and have always been able to track my order. Not so with this "company" When I...
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Anonymous
Anonymous

Please how do i get in contact with a manager they keep taking money out of my bank acct with out permission Please let me know there is no manager to talk to they put some gu...

Anonymous
Anonymous

I am very sorry you are having trouble receiving your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number, client ID, or full addr...

1.3
Product
The Ashton Drake Galleries Shipping Service
I liked
  • General appearance
I didn't like
  • Threatening behavior
  • Not displaying phone number for company
  • Customer service
#1030258