Product: The Ashton Drake Galleries Shipping Service Clear all filters (63 of 63 reviews match)
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I received one package from the company with NO DOLL... a Christmas lantern, instead. I called, returned the lantern and they placed a new order for the doll I was supposed the receive. That was 2 weeks ago. I have called the company daily or every other day and every...
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1.0
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The Ashton Drake Galleries Shipping Service
I didn't like
  • I was given misinformation every time i called
  • Excuses
  • Poor customer support
#1148180
I ordered this doll is a symbol of hope, and that even though her mother is gone, I am going to take over the where my grandma left off. I ordered the doll on September 4, and have still not received it. I've spoken with multiple supervisors, and have been lied to....
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Anonymous
Anonymous

I am very sorry you are having trouble receiving your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number, client ID, or full addr...

1.6
Product
The Ashton Drake Galleries Shipping Service
#1146429
Worse customer service i have ever delt with!!! When purchasing my item it said I would recieve it by Dec 18th when i checked my shipping it send doll would send Jan 12th. I called not once but twice and got two different responses. The second lady i spoke to was very...
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1.0
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The Ashton Drake Galleries Shipping Service
#1143257

The Ashton Drake Galleries Shipping Service Review

#1018664
1.0
Details
I ordered Kaylas sunday stroll with yorkie and got Isabella in the mail. Im not ok
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The Ashton Drake Galleries Shipping Service Review

#980116
1.3
Details
I wish i had read these reviews before. I placed an order on December 8th, Charlie Brown 50th Anniversary figure. I received shipping notice on December 9th. The fedex tracking number was bogus. I contacted customer service and was told it would arrive by December 24th. It did not. As of December 26th i have not received it. I will eturn it and seek 100% refund.
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Delivery Service
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Diversity of Products or Services
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Privacy and Data Security
Product or Service Quality
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The Ashton Drake Galleries Shipping Service Review

#979802
Please report this company ASAP, and notify the credit card company that this is a fraudulent company , my doll never arrived and my credit card details were released to a third party
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The Ashton Drake Galleries Shipping Service Review

#979793
1.0
Details
We all need to file a complaint with BBB (Better Business Bureau). I too have had the same problem that everyone has posted about. I am so upset. After the run around with the company and with FedEx. This morning I was just told that my package was sitting at the distribution center and has never left even though the ship date online states December 15th. This company should go out of business!!
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Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
We placed an order in June and were told shipping would be in 2-4 weeks.Other than the one post card mailed to me by Ashton Drake, indicating a delay expected until November, I have have heard nothing from the company. I have emailed twice and placed two phone calls in...
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Anonymous
Anonymous

I am very sorry you are having trouble receiving your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number, client ID, or full addr...

1.6
Product
The Ashton Drake Galleries Shipping Service
#1132212
I paid in full for a monkey doll on September 18 2017, no respond , no tracking information, unable to contact them by email , its been a month was told doll would be mailed once payment is received , i paid in full , i want the doll or a full refund,I want a refund or...
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trucalling23
trucalling23

(877) 595-9505 call them

Anonymous
Anonymous

I am very sorry you are having trouble contacting us about your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number or full addres...

1.0
Product
The Ashton Drake Galleries Shipping Service
#1117283
I spoke with someone on the chat line over a month ago and I am still receiving the cancelled Thomas Kinkaide Santas and it seems like 100 boxes of fairies.The woman I chatted with said she would cancel all orders and send me postage paid return labels. I have about 8...
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Anonymous
McKenzie Adermann Marie

Hi my name is McKenzie Adermann Marie can you delivery silicone baby

Anonymous
Anonymous

I am very sorry you are having trouble contacting us about your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number or full addres...

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The Ashton Drake Galleries Shipping Service
I didn't like
  • No way to call customer service
  • False advertisement
#1096740
DO NOT ORDER FROM THIS COMPANY! Even if doll is in stock it will still take them four to six weeks for delivery which is ridiculous, they will lie to you about the ship date when you call. And BEWARE they will send out used and defective dolls even though you paid for...
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Anonymous
Anonymous

I am very sorry you are having trouble with your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number, client ID, or full address a...

Product
The Ashton Drake Galleries Shipping Service
#1093669
Three times within 6 months I've gotten a notice that the dolls I ordered....in which my daughter wants so so badly...have been postponed for months to be shipped.Very very very upset! Terrible company to deal with! Do not have a clue how to run a business and fulfill...
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Anonymous
Penny Judy

When you order it takes them forever to ship your doll. Ive been waitting for my shipment and they still have not shipped my order although they say it is available. Ive order...

Anonymous
Anonymous

I am very sorry you are having trouble receiving your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number, client ID, or full addr...

1.3
Product
The Ashton Drake Galleries Shipping Service
#1093549
I want to cancel before I waste my money but you can't even do that. People say the dolls are cheap and this website is not reasonable. Whenever I do get this doll I want my money back and I calling about this company cause it should never have this many bad reviews....
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Anonymous
Anonymous

I've got 3 dolls already from Ashton drake yet none were a disappointment so for ppl complaining the dolls are cheaply made I've had my doll kenzley for over 2 years she still...

Product
The Ashton Drake Galleries Shipping Service
#1093099
I attempted to place orders with these people twice the first time they said I would receive the doll in 2 weeks.. I logged on to my account to see if it was shipped and they changed the date to over a month later with no explanation or email so I canceled. Here I am a...
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Anonymous
Anonymous

The same thing is happening to me right now

Anonymous
Anonymous

I am very sorry you are having trouble receiving your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number, client ID, or full addr...

1.1
Product
The Ashton Drake Galleries Shipping Service
#1088583