White Oak, Texas
Not resolved
1.0
Details
Customer service
Delivery Service
Price Affordability
Product or Service Quality
Website
1 comment

I first ordered a doll in October for my daughter & decided to go with the monthly payments.About a week after i checked the status & was told it wouldnt be shipped till mid january.

The very next day i got on the website to get a number for customer service & the delivery date changed to mid November. Was ok with that & let it be. I constantly reasurred my daughter doll would be here around said day. I checked status almost daily.

Day came & went & checked status, now states a payment issue. When i called customer service i was told my card wouldnt go through. It had been weeks since i placed my order & now im being told of a card issue!? Gave them another card number & was assured doll would be sent in 7-10 days.

My daughter being VERY PATIENT, understood. Checked status online about 3 days later & delivery date now says febuary. Call customer service & now told doll was on back order. Decided then to order a completly different doll & then decided to pay in full so i wouldnt have this issue again.

Was told doll would be delivered by christmas. Well never came. Checked status & said ships on january 1st. Just checked status & now says payment issue!

I dont know what this company is doing but ive spent enough out on a doll that weve yet to see & my daughter has been waiting months on a doll, that when she wakes in the morning i get to tell her its still not coming. Ive included pics.

One from today & the other from december 21st when i checked the status.

This person wrote the review because of poor customer service of the ashton drake galleries doll from The Ashton Drake Galleries and attached photo s. Reviewer claimed that he or she wants The Ashton Drake Galleries to read this review and look into the issue (if any).

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by The Ashton Drake Galleries for you to read. This information may help you with your purchase decision.

Had an Experience with The Ashton Drake Galleries?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1088363

Have you gotten your doll yet?I ordered Sophie they said after a day it was on back order.

So I ordered little grace they one with a almost full body with cloth under the torso on the 12/31/2015 and every morning around 1 am since ordering it the shipping date goes from shipped 1/1/16 , 1/2/16, 1/3/16, 1/4/16, then now it's saying 1/5/16 they have taken the first payment out and it was in stock and guaranteed to be here!Getting a little impatient now!

You May Also Like