Product: The Ashton Drake Galleries Customer Care Clear all filters (8 of 8 reviews match)
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My mother in-law placed an order on November 27th 2016 was informed she would receive her item within 2-4 weeks.It's now February 2,2017 no item delivered and their customer service rep was extremely rude and didn't want to even speak to her about her issues. Will...
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Anonymous
Anonymous

I am very sorry your mother-in-law is having trouble receiving her order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number, client ID,...

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The Ashton Drake Galleries Customer Care
#1001159
We ordered our daughter's Christmas gift on 11/18.They have told me numerous times via email that it will arrive in time for Christmas. As of TODAY, there are no dolls arriving. The BEST they can do is refund our order and have us REPURCHASE it for delivery the week...
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Anonymous
Anonymous

Same exact thing happened to me! My 8 year old is going to be so disappointed! This was her santa present also!

3.4
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The Ashton Drake Galleries Customer Care
#978230
I ordered doll on 12/10/2016 and 30.99 was deducted from my card.Well I received an email stating doll was shipped on 12/13 and another 30.99 was deducted from my card. I called customer service on 12/14 and the rep was rude and overtalking me but sounded as if she was...
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1.0
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The Ashton Drake Galleries Customer Care
#972966
Ok.So I ordered a doll on August 7th, paid extra to have him shipped in 2 days. I was sent the wrong doll. I called them and after being on hold for an hour, I was told that the right one would be shipped in2 days. They mailed the exact wrong doll again! Called back...
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3.0
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The Ashton Drake Galleries Customer Care
#919527
Urbana IL This is the worst buying experience I've had in my entire life.Not only is the customer service a total joke but when you finally do get ahold of a real person and not a robot they are dismissive, and totally not helpful. The woman that I spoke to denied any...
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1.0
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The Ashton Drake Galleries Customer Care
#862741
This is the worst buying experience I've had in my entire life.Not only is the customer service a total joke but when you finally do get ahold of a real person and not a robot they are dismissive, and totally not helpful. The woman that I spoke to denied any wrong...
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1.0
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The Ashton Drake Galleries Customer Care
#861500

The Ashton Drake Galleries - Shipping is awful

#1080513
Requested my money back for shipping they hung up on me quite sure I won't buy from them again!!!
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The Ashton Drake Galleries Customer Care Review

#973753
1.0
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Was the worst experience. Their reps need to go back thru thier training because none of them kno their jobs or the requirements of ordering their products and they dont give accurate information. Their customer service is no better they dont even attempt to make it right.
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Customer service