My sister bought my niece a doll for her birthday and this is what she got when you see this picture you will not believe it the doll did not look anything like the picture the most horrible experience ever she have reached out to Ashton Drake for almost a month now no...Read more
I received my order today.... and thank god I opened it! Look at its eye! Scary looking. My mom krdered this for my 7 yr old. We have called to get a replacement and return...hopefully it comes in by Christmas. I.i mean, who works for their quality control dept?!?! How...Read more
Her hair is absolutely terrible and nappy. He eyebrows are unevenly painted. Her mouth is terribly painted and has red globs inside in tongue which can’t be seen with the pic.I am very very disappointed in this doll that was suppose to be doll of the year. It looks...Read more
Got my daugter savana doll for christmas day 2018 after 2 days what a mess the hair was all matted black on the fingers of both hands lips were faded off when i called the lady was rude and had a big attutude problem the doll was £150 i just wanted a replaced but that...Read more
The Ashton Drake Galleries - Hair falling out
My daughter doll hair is falling out it came with missing patches of hair
Here's the email I sent to Ashton Drake Galleries in regards to the Abby Rose doll I ordered for my daughter. First I would like to start off by saying I had a terribly difficult time getting any shipping information on this item. I had called twice, as I received an...Read more
The Ashton Drake Galleries - Toxic or Not
My daughter’s doll came apart. I called customer service to see if they could repair it. Was told it’s out of warranty (by 3 months) so they couldn’t do anything. Asked if the items inside were toxic and was told it was out of warranty and couldn’t assist me.
On 11/25/2017 I order my daughter the ‘Mayar Garza Jade Teddy Bear Doll’ it came the correct day and time it was told but when I opened up the box my bottom lip literally dropped. The doll on the website looks absolutely nothing like the doll that was sent to me. The...Read more
I placed an order for what was supposed to have been a Christmas present on December 1, 2017. This is the second purchase made and will be my last. The doll arrived on the 9th however it was not the correct doll that I ordered. I called customer service and informed...Read more
First, the money to buy this doll was not something that was easy for my family, $200 is a lot to spend on a doll for a paycheck-to-paycheck family. But my mother wanted my niece to have this doll so she went and sold some of her old Cabbage Patch dolls to get the...Read more
Do you have something to say about The Ashton Drake Galleries? What happened? What can we help you with?