this company is a joke , i will never do business with them again , ordered a doll for my 10 yr old for her birthday , still havent recieved it , they keep pushing the date for delivery further and further out . DO NOT ORDER FROM THIS COMPANY ESPECIALLY IF IT IS A GIFT...Read more
My dtr had bought Cherish a few years ago for my grand dtr and we were pleased at how life like she was. This past Christmas my grand dtr wanted a boy doll so I got LITTLE RASCAL for her. He has no real body . His body is made of stuffing instead of being a real life...Read more
- Ordering and purchasing and delivery is fine
I didn't like
- Product was misleading and not worth money at all
The Ashton Drake Galleries - Toxic or Not
My daughter’s doll came apart. I called customer service to see if they could repair it. Was told it’s out of warranty (by 3 months) so they couldn’t do anything. Asked if the items inside were toxic and was told it was out of warranty and couldn’t assist me.
The Ashton Drake Galleries - Hair falling out
My daughter doll hair is falling out it came with missing patches of hair
The wrong item was sent to me. Their customer service was apologetic but not willing (or supposedly able) to help me. They offered to send the correct item in another 10 days, (too late for me), and I needed to bring the incorrect item to a post office. I am elderly...Read more
My sister bought my niece a doll for her birthday and this is what she got when you see this picture you will not believe it the doll did not look anything like the picture the most horrible experience ever she have reached out to Ashton Drake for almost a month now no...Read more
Got my daugter savana doll for christmas day 2018 after 2 days what a mess the hair was all matted black on the fingers of both hands lips were faded off when i called the lady was rude and had a big attutude problem the doll was £150 i just wanted a replaced but that...Read more
I ordered Gabby Rose. Something is not right with her hair. It’s thin and looks awful. Everyone that sees the doll tells me her hair just does not seem right. The doll is cute but her hair is awful!Read more
Her hair is absolutely terrible and nappy. He eyebrows are unevenly painted. Her mouth is terribly painted and has red globs inside in tongue which can’t be seen with the pic.I am very very disappointed in this doll that was suppose to be doll of the year. It looks...Read more
I ordered a certain doll that my granddaughter desperately wanted for Christmas. It was guaranteed delivery on Dec. 23. About a week before that I went and looked at the status of the order and without even notifying me, the delivery had changed to Mar11, 2018. I...Read more
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