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this company is a joke , i will never do business with them again , ordered a doll for my 10 yr old for her birthday , still havent recieved it , they keep pushing the date for delivery further and further out . DO NOT ORDER FROM THIS COMPANY ESPECIALLY IF IT IS A GIFT...
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Anonymous
Anonymous

I am very sorry you are having trouble receiving your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number, client ID, or full addr...

1.0
#1188316
My dtr had bought Cherish a few years ago for my grand dtr and we were pleased at how life like she was. This past Christmas my grand dtr wanted a boy doll so I got LITTLE RASCAL for her. He has no real body . His body is made of stuffing instead of being a real life...
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Anonymous
Anonymous

I am very sorry you are disappointed with your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number, client ID, or full address and...

2.6
I liked
  • Ordering
  • Ordering and purchasing and delivery is fine
I didn't like
  • Product was misleading and not worth money at all
#1184088
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The Ashton Drake Galleries - Toxic or Not

The Ashton Drake Galleries - Toxic or Not
The Ashton Drake Galleries - Toxic or Not
The Ashton Drake Galleries - Toxic or Not
My daughter’s doll came apart. I called customer service to see if they could repair it. Was told it’s out of warranty (by 3 months) so they couldn’t do anything. Asked if the items inside were toxic and was told it was out of warranty and couldn’t assist me.
1.1
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
#1183312
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The Ashton Drake Galleries - Hair falling out

The Ashton Drake Galleries - Hair falling out
The Ashton Drake Galleries - Hair falling out
The Ashton Drake Galleries - Hair falling out
The Ashton Drake Galleries - Hair falling out
My daughter doll hair is falling out it came with missing patches of hair
2.6
Details
Billing Practices
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
#1182809
The wrong item was sent to me. Their customer service was apologetic but not willing (or supposedly able) to help me. They offered to send the correct item in another 10 days, (too late for me), and I needed to bring the incorrect item to a post office. I am elderly...
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#1180943
The Ashton Drake Galleries - Aston drake wrost doll ever
The Ashton Drake Galleries - Aston drake wrost doll ever
The Ashton Drake Galleries - Aston drake wrost doll ever
The Ashton Drake Galleries - Aston drake wrost doll ever
The Ashton Drake Galleries - Aston drake wrost doll ever
My sister bought my niece a doll for her birthday and this is what she got when you see this picture you will not believe it the doll did not look anything like the picture the most horrible experience ever she have reached out to Ashton Drake for almost a month now no...
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Anonymous
Anonymous

I am very sorry to hear you are disappointed with your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number, client ID, or full add...

1.0
#1160830
The Ashton Drake Galleries - Doll verry bad quality savana
The Ashton Drake Galleries - Doll verry bad quality savana
The Ashton Drake Galleries - Doll verry bad quality savana
The Ashton Drake Galleries - Doll verry bad quality savana
The Ashton Drake Galleries - Doll verry bad quality savana
Got my daugter savana doll for christmas day 2018 after 2 days what a mess the hair was all matted black on the fingers of both hands lips were faded off when i called the lady was rude and had a big attutude problem the doll was £150 i just wanted a replaced but that...
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Anonymous
Anonymous

My doll is turning blue_As well on fingers and toes.

Anonymous
Anonymous

I'm very sorry this happened. Unfortunately this is the page for U.S. team and we are unable to access international accounts. You can contact our UK team through their custom...

5.0
#1160337
I ordered Gabby Rose. Something is not right with her hair. It’s thin and looks awful. Everyone that sees the doll tells me her hair just does not seem right. The doll is cute but her hair is awful!
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Anonymous
Linda butler

I am really sad to read all these bad reverse I have my doll I love her but her hair is so far back I was going to call and see what could be done . I have order 2 and 3 of my...

Anonymous
Anonymous

I am very sorry you are disappointed with your doll order. Please send us an e-mail here Customer_Inquiry@bgeltd.com with your order number, client ID, or full address on the ...

The Ashton Drake Galleries - Very poor quality of the Savannah doll.
The Ashton Drake Galleries - Very poor quality of the Savannah doll.
The Ashton Drake Galleries - Very poor quality of the Savannah doll.
The Ashton Drake Galleries - Very poor quality of the Savannah doll.
The Ashton Drake Galleries - Very poor quality of the Savannah doll.
Her hair is absolutely terrible and nappy. He eyebrows are unevenly painted. Her mouth is terribly painted and has red globs inside in tongue which can’t be seen with the pic.I am very very disappointed in this doll that was suppose to be doll of the year. It looks...
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Anonymous
Katyholm10

I got this doll for my daughter for christmas 2018 what a mess after 2 days when i called the girl was very rude and just kept saying there not to be played with and are nit f...

I ordered a certain doll that my granddaughter desperately wanted for Christmas. It was guaranteed delivery on Dec. 23. About a week before that I went and looked at the status of the order and without even notifying me, the delivery had changed to Mar11, 2018. I...
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Anonymous
Ss

Same exact thing happened to me. I had to pay express shipping on a different doll so Ashton Drake would cover overnight when this was their error

#1159316