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I ordered a doll on the 2nd and haven't been able to get status on the doll until today, the 11th and it said it shipped on the 5th. However the tracking number does not work and I looked up a phone number to call and of course was stuck with an automated system that...
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Anonymous
Eduardo Bradford

Hello ContemplativeCichlid, we are very sorry to learn of this. Please email us at customer_inquiry@bgeltd.com to better assist you. Sincerely, Eduardo The Ashton Drake Galler...

3.6
#1353091
Why do you offer the payment plan and then, after the doll is ordered, send me a postcard. when I call, you tell me I am not actually being offered the payment plan and must pay in full up front. This is my second doll order from you people, I have excellent credit...
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Anonymous
Eduardo Bradford

Hello, I am very sorry to learn of your experience with us. Please email us at customer_inquiry@bgeltd.com to better assist you. Sincerely, Eduardo The Ashton Drake Galleries ...

#1347431
Last week I had a £100 parcel left out in the rain.Two dolls that didn’t look like there pictures.And a rude saleswoman on the phone.I am a long standing customer and the service is really going down hill.Such a pity as i used to enjoy buying my dolls and the team were...
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#1328653
I have bought three dolls from you for my Grandaughter a 6.. She is very mature and treats her doll babies as real babies..my major complaint is the hair nod eye lashes...the eye lashes come off and the hair is bad..I bought a door at Christmas 2017and paid over two...
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#1315028
The Ashton Drake Galleries - Horrible Quality & Customer Service
The Ashton Drake Galleries - Horrible Quality & Customer Service
Received the doll yesterday for my daughters 10th birthday. Never was given a tracking number and I paid for express 2 day shipping despite several calls to customer service. Straight out of the box, the doll had a tear in her onesie. So I took her out and looked her...
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Anonymous
Eduardo Bradford

Dear OrangeSnowyOwl,Thank you for your posting. We are so sorry to learn of your experience with our company.I would be happy to assist you. Please contact me at customer_inqu...

2.1
#1295420
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The Ashton Drake Galleries - Horbile

I purchased reborn doll Alexis before christmas of 2017 it arrived on time but the same day my daugter got the doll and went back to play with it the dolls head poped completely off let me remind you my daughter was very gentlewith the doll and the head still poped off and the hair quality was terrible would not tell any one to make a purchase from ashton drake gallaries
#1286604
The Ashton Drake Galleries - Beautiful Doll
The Ashton Drake Galleries - Beautiful Doll
The Ashton Drake Galleries - Beautiful Doll
The Ashton Drake Galleries - Beautiful Doll
I have the Aston Drake Doll, Pretty in Pink and she is just what they say PRETTY IN PINK. She is the cutest doll I have ever seen. I have her posed with a kitten in a chair,I also made her a little bed, she is made to look like a real happy girl her hair rooting is...
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4.5
I liked
  • Shipped in a timely manner
  • Affordable
  • Quality
#1286546
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The Ashton Drake Galleries - Terrible payment setup

I ordered my daughters doll a couple months back and she loves the doll however, I signed up to make payments to them monthly. They DO NOT take the money in a timely manner. They take it random days of the month and I have to make sure money is in my account at all times.
4.8
Details
Additional Fees
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
#1268441
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The Ashton Drake Galleries - Bad Hair

My child also received her doll for Christmas and we started seeing problems with the hair 2 months after. The doll is half bald now.
#1259965

Contact The Ashton Drake Galleries

Mailing Address:
The Ashton Drake Galleries
9200 N. Maryland Avenue
Niles, Illinois 60714
United States
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The Ashton Drake Galleries - Monkey
I received my monkey I ordered early Wich was fantastic but I'm extremely disappointed with the monkey her body is cloth she is extremely hard can barely move her arms/legs or head mine came with No clothes on I'm just really upset I advise no one buy from this company.
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1.9
#1259717