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The Ashton Drake Galleries - Horrible customer service/ A complete rip off

This company is horrible, customer service is a joke, sent a return back on December 16th, had to reach out to them about the status of the return on January 7th, only to be told to wait until January 20th to see if anything changes, over an entire month. It is now January 17th and nothing at all. This is ridiculous, I feel scammed, bamboozeled and stolen from, I don’t have the doll and nor have I received ANY of my money back.
#1450354
This baby was ordered for me as a Christmas gift. My baby was received and one of her lashes was disconnected. In addition, her hair was very rough and matted. It was also in patches and the weaving was very noticeable. As in the description she was supposed to be...
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Anonymous
Eduardo Bradford

Hi GleefulMule, I am very sorry to learn of this. Please email us at customer_inquiry@bgeltd.com with your order information to better assist you. Sincerely, Eduardo at the As...

Anonymous
Jane

What would encourage you to write such a repulsive statement, I believe that is cyber bullying. But sweetie I agree with you they should increase they produce material and gad...

1.0
I liked
  • Shipped in a timely manner
I didn't like
  • Whole service was horrible
  • False advertisement
  • Dolls head is very hard like cement
#1449853
stop sending me books or anything else
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Anonymous
Eduardo Bradford

Hi, I am sorry to hear that you no longer wish to receive our catalogs. We can certainly remove you from our mailing list. Please send us an email at customer_inquiry@bgeltd.c...

#1445157
My husband ordered a Avery doll on 12/10/18. After three weeks we contacted them. I asked for a tracking number and I called fed ex and was told the shipper never sent the doll and the tracking number didn’t exsist. I called back and when I told the agent what happened...
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Anonymous
Anonymous

I am having the same problem! I placed 2 orders, one for a 5 year old who did not get her doll in time for Christmas! and another order that has yet to arrive even though it w...

Anonymous
Stephanie Bradford

Hello, I am very sorry to learn that you have had issues with your order and would like to assist you. Please email us at customer_inquiry@bgeltd.com and include your order in...

1.0
#1440882
The Ashton Drake Galleries - Very upset with doll baby!!
The Ashton Drake Galleries - Very upset with doll baby!!
I ordered my 8 year old daughter a baby doll for Christmas. It was definitely not what i expected for 163.00 dollars. It did not look anything like the doll i pick out. I will never order anything from this company again.
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Anonymous
Stephanie Bradford

Hello KeenPenguin494, I am very sorry to learn that you have had issues with your order and would like to assist you. Please email us at customer_inquiry@bgeltd.com and includ...

1.0
#1440442
This was supposed to be a gift for my granddaughter but that didn't happen the dolls are much smaller than I expected and are so poorly put together stuffing is missplaced in the body ,medal can be felt from arm to arm and separated from the shoulders,glue visable in...
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Anonymous
Mimimama

I just read this reply and wish to say how professional and pleasant it was. Not all customer service is this way. I was just on your competitor's review, and their reply was ...

Anonymous
Stephanie Bradford

Hello ClassyBeagle, I am very sorry to learn that you have had issues with your order and would like to assist you. Please email us at customer_inquiry@bgeltd.com and include ...

#1436531
They dony tell u that this is a collection and that they will keep charging your card!!!
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Anonymous
READ

Lawsuit? Are you suing yourself because you didn't bother to read?

Anonymous
Stephanie Bradford

Hello WaggishGreyReefShark, I am very sorry to learn that you have had issues with your order and would like to assist you. Please email us at customer_inquiry@bgeltd.com and ...

1.0
#1435305
Featured
The Ashton Drake Galleries - False Advertising!
I ordered the Pope doll for my very religious mother-in-law for Christmas. It arrived before the scheduled delivery but looks nothing like the advertised doll. I thought i was purchasing a 3D printed face of the pope. Instead what came doesn't resemble the pope at all....
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Anonymous
Anonymous

He looks like George Sanders in a rare smiling moment.

Anonymous
Stephanie Bradford

Hello SeriousFinWhale829, I am very sorry to learn that you have had issues with your order and would like to assist you. Please email us at customer_inquiry@bgeltd.com and in...

2.4
#1434234
Paid 165 for a baby that is HIDEOUS! We ordered the baby grace so real baby and it looks NOTHING like the picture online. Her hair is disgusting and unmanageable and looks like a doll from Wal mart. If my 4 year old didn't love her I would sent back and never buy...
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Anonymous
Stephanie Bradford

Hello ObedientMandrill, I am very sorry to learn that you have had issues with your order and would like to assist you. Please email us at customer_inquiry@bgeltd.com and incl...

1.3
#1433469

Contact The Ashton Drake Galleries

Mailing Address:
The Ashton Drake Galleries
9200 N. Maryland Avenue
Niles, Illinois 60714
United States
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Similar to The Ashton Drake Galleries

I ordered a Ashton drake doll for my daughter for Christmas. I new that it might take a long time to recieve this doll so I made sure to order it in advance. So I odered it on 12/02 and was going to do installments but I changed my mind and payed it in full the next...
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Anonymous
Anonymous

I had a bad experience myself I just posted my complaint. I will never do business with them again. I ordered a doll from reborn. Can’t wait to get her next week.

Anonymous
Stephanie Bradford

Hello, I am very sorry to learn that you have had issues with your order and would like to assist you. Please email us at customer_inquiry@bgeltd.com and include your order in...

#1432839