I ordered a doll on the 2nd and haven't been able to get status on the doll until today, the 11th and it said it shipped on the 5th. However the tracking number does not work and I looked up a phone number to call and of course was stuck with an automated system that...Read more
Why do you offer the payment plan and then, after the doll is ordered, send me a postcard. when I call, you tell me I am not actually being offered the payment plan and must pay in full up front. This is my second doll order from you people, I have excellent credit...Read more
Last week I had a £100 parcel left out in the rain.Two dolls that didn’t look like there pictures.And a rude saleswoman on the phone.I am a long standing customer and the service is really going down hill.Such a pity as i used to enjoy buying my dolls and the team were...Read more
I have bought three dolls from you for my Grandaughter a 6.. She is very mature and treats her doll babies as real babies..my major complaint is the hair nod eye lashes...the eye lashes come off and the hair is bad..I bought a door at Christmas 2017and paid over two...Read more
Received the doll yesterday for my daughters 10th birthday. Never was given a tracking number and I paid for express 2 day shipping despite several calls to customer service. Straight out of the box, the doll had a tear in her onesie. So I took her out and looked her...Read more
The Ashton Drake Galleries - Horbile
I purchased reborn doll Alexis before christmas of 2017 it arrived on time but the same day my daugter got the doll and went back to play with it the dolls head poped completely off let me remind you my daughter was very gentlewith the doll and the head still poped off and the hair quality was terrible would not tell any one to make a purchase from ashton drake gallaries
I have the Aston Drake Doll, Pretty in Pink and she is just what they say PRETTY IN PINK. She is the cutest doll I have ever seen. I have her posed with a kitten in a chair,I also made her a little bed, she is made to look like a real happy girl her hair rooting is...Read more
- Shipped in a timely manner
The Ashton Drake Galleries - Terrible payment setup
I ordered my daughters doll a couple months back and she loves the doll however, I signed up to make payments to them monthly. They DO NOT take the money in a timely manner. They take it random days of the month and I have to make sure money is in my account at all times.
The Ashton Drake Galleries - Bad Hair
My child also received her doll for Christmas and we started seeing problems with the hair 2 months after. The doll is half bald now.
The Ashton Drake Galleries - Monkey
I received my monkey I ordered early Wich was fantastic but I'm extremely disappointed with the monkey her body is cloth she is extremely hard can barely move her arms/legs or head mine came with No clothes on I'm just really upset I advise no one buy from this company.Read more
Do you have something to say about The Ashton Drake Galleries? What happened? What can we help you with?