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I made 2 orders. Received one and the dolls were horrible. Looked like regular $10 baby dolls from Walmart. I try contacting the company no response. I can’t return without a return slip which was not in my box. I go to the site and type in my order # and they say it...
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1.1
#1383561
I ordered a doll and paid for 2 day shipping only to find out that there was a problem with the purchase and they didn’t tell me until two days later when I was expecting the doll. So, I tried to reorder and now it says my doll won’t be coming for another two months....
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Anonymous
Eduardo Bradford

Hello PositiveRaven, I am very sorry to learn of your experience with us. Please email us at customer_inquiry@bgeltd.com to look into this and better assist you. Please includ...

1.4
#1367956
September 24th 2018 I ordered my daughter the doll called little squirt for her birthday and I paid a 30$ for a 2 day s&s to make sure it was delivered today the 26th, as it said online when I was getting the total for the doll. Well today is the 26th and I'm just...
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Anonymous
Eduardo Bradford

Hello TorpidFerret, I am very sorry to learn of this. Please email us at customer_inquiry@bgeltd.com with your order information to better assist you. Sincerely, Eduardo The A...

1.6
#1366693
Never recieved doll after over a year of set backs and delys, finally gave up and went with a different company.
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Anonymous
Eduardo Bradford

Hello, I am very sorry to learn of your experience with us and the delays with your order. I would like to make it up to you. In order for me to better assist you, please send...

1.0
#1362460
I ordered a doll on the 2nd and haven't been able to get status on the doll until today, the 11th and it said it shipped on the 5th. However the tracking number does not work and I looked up a phone number to call and of course was stuck with an automated system that...
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Anonymous
Eduardo Bradford

Hello ContemplativeCichlid, we are very sorry to learn of this. Please email us at customer_inquiry@bgeltd.com to better assist you. Sincerely, Eduardo The Ashton Drake Galler...

3.6
#1353091
Why do you offer the payment plan and then, after the doll is ordered, send me a postcard. when I call, you tell me I am not actually being offered the payment plan and must pay in full up front. This is my second doll order from you people, I have excellent credit...
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Anonymous
Eduardo Bradford

Hello, I am very sorry to learn of your experience with us. Please email us at customer_inquiry@bgeltd.com to better assist you. Sincerely, Eduardo The Ashton Drake Galleries ...

#1347431
Last week I had a £100 parcel left out in the rain.Two dolls that didn’t look like there pictures.And a rude saleswoman on the phone.I am a long standing customer and the service is really going down hill.Such a pity as i used to enjoy buying my dolls and the team were...
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#1328653
I have bought three dolls from you for my Grandaughter a 6.. She is very mature and treats her doll babies as real babies..my major complaint is the hair nod eye lashes...the eye lashes come off and the hair is bad..I bought a door at Christmas 2017and paid over two...
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#1315028
The Ashton Drake Galleries - Horrible Quality & Customer Service
The Ashton Drake Galleries - Horrible Quality & Customer Service
Received the doll yesterday for my daughters 10th birthday. Never was given a tracking number and I paid for express 2 day shipping despite several calls to customer service. Straight out of the box, the doll had a tear in her onesie. So I took her out and looked her...
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Anonymous
Eduardo Bradford

Dear OrangeSnowyOwl,Thank you for your posting. We are so sorry to learn of your experience with our company.I would be happy to assist you. Please contact me at customer_inqu...

2.1
#1295420

Contact The Ashton Drake Galleries

Mailing Address:
The Ashton Drake Galleries
9200 N. Maryland Avenue
Niles, Illinois 60714
United States
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The Ashton Drake Galleries - Horbile

I purchased reborn doll Alexis before christmas of 2017 it arrived on time but the same day my daugter got the doll and went back to play with it the dolls head poped completely off let me remind you my daughter was very gentlewith the doll and the head still poped off and the hair quality was terrible would not tell any one to make a purchase from ashton drake gallaries
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