Last week I had a £100 parcel left out in the rain.Two dolls that didn’t look like there pictures.And a rude saleswoman on the phone.I am a long standing customer and the service is really going down hill.Such a pity as i used to enjoy buying my dolls and the team were...
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I have bought three dolls from you for my Grandaughter a 6.. She is very mature and treats her doll babies as real major complaint is the hair nod eye lashes...the eye lashes come off and the hair is bad..I bought a door at Christmas 2017and paid over two...
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The Ashton Drake Galleries - Horrible Quality & Customer Service
The Ashton Drake Galleries - Horrible Quality & Customer Service
Received the doll yesterday for my daughters 10th birthday. Never was given a tracking number and I paid for express 2 day shipping despite several calls to customer service. Straight out of the box, the doll had a tear in her onesie. So I took her out and looked her...
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Eduardo Bradford

Dear OrangeSnowyOwl,Thank you for your posting. We are so sorry to learn of your experience with our company.I would be happy to assist you. Please contact me at customer_inqu...


The Ashton Drake Galleries - Horbile

I purchased reborn doll Alexis before christmas of 2017 it arrived on time but the same day my daugter got the doll and went back to play with it the dolls head poped completely off let me remind you my daughter was very gentlewith the doll and the head still poped off and the hair quality was terrible would not tell any one to make a purchase from ashton drake gallaries
The Ashton Drake Galleries - Beautiful Doll
The Ashton Drake Galleries - Beautiful Doll
The Ashton Drake Galleries - Beautiful Doll
The Ashton Drake Galleries - Beautiful Doll
I have the Aston Drake Doll, Pretty in Pink and she is just what they say PRETTY IN PINK. She is the cutest doll I have ever seen. I have her posed with a kitten in a chair,I also made her a little bed, she is made to look like a real happy girl her hair rooting is...
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I liked
  • Affordable
  • Shipped in a timely manner
  • Quality

The Ashton Drake Galleries - Terrible payment setup

I ordered my daughters doll a couple months back and she loves the doll however, I signed up to make payments to them monthly. They DO NOT take the money in a timely manner. They take it random days of the month and I have to make sure money is in my account at all times.
Additional Fees
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time

The Ashton Drake Galleries - Bad Hair

My child also received her doll for Christmas and we started seeing problems with the hair 2 months after. The doll is half bald now.
The Ashton Drake Galleries - Monkey
I received my monkey I ordered early Wich was fantastic but I'm extremely disappointed with the monkey her body is cloth she is extremely hard can barely move her arms/legs or head mine came with No clothes on I'm just really upset I advise no one buy from this company.
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Super cute baby boy by Linda Murray . I’m so pleased with my order , it arrived before time . Everyone in the family loved it . It so real the feel and look , I order for my daughter birthday and went out and everyone thought in the restaurant that it was a real baby !...
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Contact The Ashton Drake Galleries

Mailing Address:
The Ashton Drake Galleries
9200 N. Maryland Avenue
Niles, Illinois 60714
United States
I ordered sweet baby Liam on 3/29/18 for my daughter. I pay for overnight shipping which is alot extra. When we received the shipment, it was the wrong doll (Grace). My daughter was crying and i immediately called customer service to report this issue. I was on hold...
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With all due respect, if you have had shipping issues nearly 20 times, that should have indicated a problem after the first few shipping issues.I hope you get your doll but I ...