4 Rue de Berne, 67300 Schiltigheim, France
Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
4 comments

I ordered two separate orders, one was shipped on December 13 and one on December 20. Both were guaranteed to be here before Christmas.

NEITHER ONE ARRIVED. My daughter told me that this was her test to believe in Santa, if it didn't come she would know... After hours on the phone with FedEx, it was discovered it was because Ashton Drake didn't have the package delivered to FED Ex, they sent it via regular mail to Fed Ex. Now neither package is going to arrive until December 27 and 28.

I sent them an email on December 21 to try and discuss the issue. No response. I called today and they could not explain the "guarantee", oops.

TERRIBLE CUSTOMER SERVICE. YOU SHOULD NOT GUARANTEE THINGS YOU CANNOT DELIVER.

Product or Service Mentioned: Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $300.

Preferred solution: Full refund.

I didn't like: Poor customer service, Delivery.

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Anonymous
#1627045

We had the same issues the sad thing is we ordered the dolls before thanksgiving and they still haven’t come

kjhoey
#1260335

Same thing here but I did hear from them - email, calls and PM on Facebook - all different stories of where the doll was and when it would arrive. Now I'm told it's lost and sold out until possibly February! Where are all the dolls!

Anonymous
Columbus, Georgia, United States #1260244

I am dealing with the same thing, I've sent 3 emails... I haven't received any responses. I am very dissatisfied

Anonymous
Chicago, Illinois, United States #1259966

This is the same thing that is happening to us as well. Horrible service.

I guess we both will have disappointed girls this Christmas.

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