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I have the same problem, I ordered two dolls originally and two weeks later while still waiting for the tracking to update I called them they said it would be no later than the 21st.... then five days ago I saw FINALLY the tracking updated to say dolls would ship in February...

I called AGAIN out of stock... how the *** did I order it.... well I need the dolls by Christmas so they SAY they can give me two day shipping and dolls will be here FOR SURE before Christmas, well I paid the two day expedited shipping and no surprise the dolls haven’t shipped yet WTH! Christmas even tomorrow and now big gift for my little girls.

When I call it really seems they have no clue about shipping like they’re guessing, horrible customer service And for the price of the doll I will go back to paradise galleries. Goodbye

Reason of review: Order processing issue.

Location: Hesperia, California

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Hello KeenAbyssinian258, I am very sorry to learn that you have had issues with your order and would like to assist you. Please email us at customer_inquiry@***.com and include your order information.

It will help us locate your account and serve you better. Sincerely, Stephanie The Bradford Exchange Customer Service

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