4 Rue de Berne, 67300 Schiltigheim, France
Not resolved
1.0
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Customer service
Delivery Service
Turnaround Time
1 comment

I bought a doll, that was supposed to arrive 3 days after purchase. It has now been 14 days!

They can not provide me with a tracking number! Told me to "wait" and it will come. I am going to have to buy something else for my daughter to have for Christmas! The customer service is not existent!

The provide an email, but to fins a number you have to dig and dig. I finally found one, just to find out they are closed on the weekends.

This is a week before Christmas , I would think they would have some there! This is the ONLY company that did not deliver my Christmas presents , out of 40 companies!!!

Product or Service Mentioned: The Ashton Drake Galleries Shipping Service.

Reason of review: Order processing issue.

Monetary Loss: $150.

I didn't like: Customer service, Delivery.

Company wrote 0 public responses to the review from Dec 17, 2016.
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Anonymous
Louisville, Kentucky, United States #1258107

I am having the same Problem could you share the phone number that you did find so that i might try to get ahold of someone. This is ridiculous.

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