This is the worst company I have ever delt with in my life. I ordered my daughter the So Truly mine doll the day after Thanksgiving.
I still haven't gotten it. I called December 7th and they said UPS returned the doll damaged and they sent out another one. That sounded like a complete lie as I never heard of that happening before. I still haven't gotten the doll.
I had also emailed customer service - they responded via email and said a doll was shipped out on the 12th - so which is it - the 7th or the 12th? Well I guess I won't know because the tracking number listed doesn't even work.
Product or Service Mentioned: The Ashton Drake Galleries Shipping Service.
Reason of review: Problem with delivery.
Preferred solution: Let the company propose a solution.