My husband ordered a Avery doll on 12/10/18. After three weeks we contacted them.
I asked for a tracking number and I called fed ex and was told the shipper never sent the doll and the tracking number didn’t exsist. I called back and when I told the agent what happened they put me on hold and then it hung up. I called back and was told I had to wait 30 days to get my money back. Then I called back and was placed on hold for a replacement and they hung up.
I called back and then they said that I ordered from amazon or eBay and I told them I didn’t and they said I was lying. Unresolved situation. I told them I he ordered two dolls prior and never had a problem and I am disbelief of how I was lied to and treated. I disputed my charges with my bank, got my money back and will never order a doll from them again.
I will take my business elsewhere. Can’t believe a company like that can treat people so unprofessional.