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Customer service
Delivery Service
Exchange, Refund and Cancellation Policy

My husband ordered a Avery doll on 12/10/18. After three weeks we contacted them.

I asked for a tracking number and I called fed ex and was told the shipper never sent the doll and the tracking number didn’t exsist. I called back and when I told the agent what happened they put me on hold and then it hung up. I called back and was told I had to wait 30 days to get my money back. Then I called back and was placed on hold for a replacement and they hung up.

I called back and then they said that I ordered from amazon or eBay and I told them I didn’t and they said I was lying. Unresolved situation. I told them I he ordered two dolls prior and never had a problem and I am disbelief of how I was lied to and treated. I disputed my charges with my bank, got my money back and will never order a doll from them again.

I will take my business elsewhere. Can’t believe a company like that can treat people so unprofessional.

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I am having the same problem! I placed 2 orders, one for a 5 year old who did not get her doll in time for Christmas!

and another order that has yet to arrive even though it was ordered before Christmas. So disappointing. I emailed the company yesterday.

The website says they will respond in one business day. Haven't heard back.


Hello, I am very sorry to learn that you have had issues with your order and would like to assist you. Please email us at and include your order information.

It will help us locate your account and serve you better. Sincerely, Stephanie The Bradford Exchange Customer Service

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