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Last week I had a £100 parcel left out in the rain.Two dolls that didn’t look like there pictures.And a rude saleswoman on the phone.I am a long standing customer and the service is really going down hill.Such a pity as i used to enjoy buying my dolls and the team were helpful,but now all I’ve had is problems and rudeness.These people don’t care about the customers it’s just a job to them and that’s it.I might as well have ordere it from the website and not spoken to anyone.Shame on you Chelsea get a job you enjoy.And look at my account and think to yourself why was I short with this customer who has been ordering for so many years.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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