Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time

I ordered a doll for my granddaughter a few months ago. The first payment was held out of my checking account before they mailed it.

When it arrived the finger was broke off of it so I sent the doll back. A few days later I ordered a second doll that was not a silicone doll like the one before. I got an order confirmation telling me about when to expect the doll to be shipped. I went to the website online tonight to check the status and there was a message saying the order had been canceled over a week ago.

( I never received an email from them informing me of this.) I called the customer service number and spoke to a customer service representative whose T.V. was so loud in the background that I could not understand anything she said. When I would ask her to repeat herself because I couldn't hear her over the T.V. she would talk back to me like I was deaf.

Very rude. She basically told me that I would have to pay for the doll in full before they would mail it because I suddenly didn't pass their credit check.

Even though I had passed it a month earlier. This company is a total cluster ****.

Review about: The Ashton Drake Galleries Customer Care.

Reason of review: Order processing issue.

Monetary Loss: $5000.

Preferred solution: Let the company propose a solution.

I didn't like: Excuses, Excuses and poor customer service.

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