Cristina T

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Verified Reviewer

Bad customer service

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I have spent over 800 with this company and after several calls and emails of being misinformed, I finally find out they haven't even shipped my doll.
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Cons:
  • Whole service was horrible
  • False avertisement
  • Poor excuses for not fulfilling orders

Preferred solution: Deliver product or service ordered

User's recommendation: Start a different collection not ashton drake

Anonymous
map-marker Pasadena, Maryland

My granddaughter doll came and the neck is not intackk

The doll look like it had been used arm broke eyelashes gone neck look like it was broke off and someone tried to put it back on the body was dirty like it wasn't new very unperfectional, and I was already paying payment on it I already sent it back
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Anonymous
map-marker Aurora, Indiana

Missing package

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Order?what order? I've not gotten my package yet it's nor minced from Illinois since threw 18th of Dec.. Been told it was delivered I've been told several different deliivery dates. Then told I've got top wait 30 days nervous anything canbe done shmmmmm
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Sheila F Ejx

You people need to stop taken money out of my account

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You all took money out my account I did not tell you to do so or give permission
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Loss:
$38

Preferred solution: Full refund

User's recommendation: This place takes money from accounts after I stoped my order

Anonymous
map-marker Chicopee, Massachusetts

Where's my order

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I ordered a doll on December 1. It has been sitting in Albany Fed Ex for 2 weeks. I called fed ex. They said the company had to call them to find it. I called Ashton Drake. I was on hold for about 15 minutes and my call was disconnected before my problem was resolved because they closed for the day.
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User's recommendation: Be careful and order WAAY ahead of time

Anonymous
map-marker Greer, South Carolina

Complaint talk to supervisor

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Order didnt arrive by xmas as promised. Was lied to daily when i called. Ive emailed, fb messaged, called and been hung up on after hold each time for 40 minutes. Was told they can inly credit back my accoutn for shipping and not actual credit card and i dont ever plan on ordering from them again. I want to speak to a supervisor that first language is english and will actully takr care of my problem
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Anonymous
map-marker Mcalester, Oklahoma

Tired of dealing with same issue

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I'm so tired of dealing with this same issue called in to make a payment last month on my account the rep instead of adding the payment to my account sent me out the same doll and started me a new account I have been dealing with this problem for over a month trying to get my money out back on the right account and to get a shipping label to send the other doll back so finally talked to someone that made half sense yesterday so the plan was to send me a label for me to ship the doll back and the money would be put back into my account and when everything was corrected then I could start making payments again on my old account well I looked at my bank account on line this afternoon and Aston Drake has taken another payment out of my account yesterday so I'm going to have to go through this whole ordeal tomorrow to see where my money went which has caused a Check to not go through today really out done with this company

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User's recommendation: Make sure they totally understand

Rebecca C Mcf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer

Beware, they've charged me THREE times so far

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The Ashton Drake Galleries - Beware, they've charged me THREE times so far
The Ashton Drake Galleries - Beware, they've charged me THREE times so far - Image 2
The Ashton Drake Galleries - Beware, they've charged me THREE times so far - Image 3
I ordered a doll. Was told payment failed, order canceled, please reorder. So I reordered, same thing, saying my billing address wasn't correct on my account, order canceled. I finally purchased through PayPal. Doll delivered the next day, extremely disappointed, initiated return. First charge showed up... not through PayPal. Sent it back, but a few days later a second charge. The 3rd popped up the same day I refused delivery of the second doll. They've argued with me, said there's only one order, blocked my email, etc. I've held on the phone for up to 3 hours, more than once, never answered. Chat blows me off, and now emails are blocked. BEWARE BEWARE BEWARE
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Loss:
$548
Pros:
  • Shipped in a timely manner
Cons:
  • Poor quality materials
  • Could not view my order
  • Product was misleading and not worth money at all

Preferred solution: Full refund

User's recommendation: Beware

Anonymous
map-marker Hannibal, Missouri

Demaged dolls

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Big sis and lil sis doll set. Has blackish blue on the hands feet. Not happy with the price I paid and my items looking black and blue
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User's recommendation: Other then the black and blue marks on the dolls. My little girls love them

Christy S Ufn

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Verified Reviewer

Order update

I had never received an email showing my confirmation. I called today and was informed that the doll crib was now sold out. So i did not receive a email telling me it was sold out. So if I placed the order ot was not sold out and she could not tell me why the crib I ordered is now sold out. Poor business
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Pros:
  • Pretty

Preferred solution: Let the company propose a solution

Anonymous
map-marker Providence, Kentucky

Disappointed in appearances of doll

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I ordered a silicone doll and paid 229.00 for it thinking that when I touch this doll it was going to be soft like a baby skin. No it wasn't! I wanted to cry because this was my granddaughter Christmas present, so I can't send it back 7 days before Christmas. It's a hard face with a softer feel, but it's not what I expected. It was also made in China not the USA that's stated on their home page.
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User's recommendation: Too much money for what you actually receive. Check reviews first

Anonymous
map-marker Trenton, New Jersey

Returned doll, one month later, no refund

Received the doll, thought it was overpriced for what I received. Mailed it back, and it about a month and no refund.
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Preferred solution: Full refund

Richard O Mcd

Check on arrival date

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You guys suck. All Im trying to do is get arrival date for product. Way over due now
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Cons:
  • Dealing with no customer service

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Los Angeles, California

Order #941001****30

I am extremely pissed off. I ordered two of the Katie dolls and to this date, only one has been received. What is going to be done about this??? So much for getting my granddaughter's something special for Christmas! This will be the last time I will EVER order anything from Ashton Drake.
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Sara O Kac

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Verified Reviewer

The 300 caller plus 700$ baby accessories

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The Ashton Drake Galleries - The 300 caller plus 700$ baby accessories
Updated by user Jun 29, 2020

The hair and eyelashes ZJUST FELL OUT.im not settling after I plaid to much

Original review Jun 29, 2020
The dolls hair is falling out alot..and her every eyelash has fallen out...we we very happy couster..and til this happen.to keep us happy customers, I. 6 mon th I was buying her the best. I dont want my money bak just a fair exchange..or my daughter is looking forward to playing with a replace ment pLEASE CALL BE SO WE CAN MAke this drake exchanges easy and so my daughter will be hhappy.. that was he one and only gift
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Loss:
$300
Pros:
  • Dolls are beautiful and unique
  • Ordering and purchasing and delivery is fine
  • Quality
Cons:
  • Rubbish

Preferred solution: My daughter has been crying for weeks we just want an exchange.thank you

User's recommendation: I will keep quiet and forget all and continue to shop ur store long as the

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