The Ashton Drake Galleries
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad customer service
- Whole service was horrible
- False avertisement
- Poor excuses for not fulfilling orders
Preferred solution: Deliver product or service ordered
User's recommendation: Start a different collection not ashton drake
My granddaughter doll came and the neck is not intackk
Missing package
You people need to stop taken money out of my account
Preferred solution: Full refund
User's recommendation: This place takes money from accounts after I stoped my order
Where's my order
User's recommendation: Be careful and order WAAY ahead of time
Complaint talk to supervisor
Tired of dealing with same issue
I'm so tired of dealing with this same issue called in to make a payment last month on my account the rep instead of adding the payment to my account sent me out the same doll and started me a new account I have been dealing with this problem for over a month trying to get my money out back on the right account and to get a shipping label to send the other doll back so finally talked to someone that made half sense yesterday so the plan was to send me a label for me to ship the doll back and the money would be put back into my account and when everything was corrected then I could start making payments again on my old account well I looked at my bank account on line this afternoon and Aston Drake has taken another payment out of my account yesterday so I'm going to have to go through this whole ordeal tomorrow to see where my money went which has caused a Check to not go through today really out done with this company
User's recommendation: Make sure they totally understand
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeware, they've charged me THREE times so far
- Shipped in a timely manner
- Poor quality materials
- Could not view my order
- Product was misleading and not worth money at all
Preferred solution: Full refund
User's recommendation: Beware
Demaged dolls
User's recommendation: Other then the black and blue marks on the dolls. My little girls love them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder update
- Pretty
Preferred solution: Let the company propose a solution
Disappointed in appearances of doll
User's recommendation: Too much money for what you actually receive. Check reviews first
Returned doll, one month later, no refund
Preferred solution: Full refund
Check on arrival date
- Dealing with no customer service
Preferred solution: Deliver product or service ordered
Order #941001****30
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe 300 caller plus 700$ baby accessories
The hair and eyelashes ZJUST FELL OUT.im not settling after I plaid to much
- Dolls are beautiful and unique
- Ordering and purchasing and delivery is fine
- Quality
- Rubbish
Preferred solution: My daughter has been crying for weeks we just want an exchange.thank you
User's recommendation: I will keep quiet and forget all and continue to shop ur store long as the
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