The Ashton Drake Galleries
Reviews and Complaints
www.ashtondrake.com
Anonymous
Coats, North Carolina
The Ashton Drake Galleries - Doll Review from Coats, North Carolina
My Ashton drake doll fell apart befor I have even had it for a month the neck arms and legs need to be repaired
Reason of review:
Bad quality
1 comment
adam h Hue
Indianapolis, Indiana
Ashley drakes gallery
the sent a bill to a collection company and told them i owe $ 35.00 to them from 8/2008 and they now are calling me in 2012 to tell i owe them its 3 1/2 years later. plus i have gotton the product they said i got .and they never sent me a bill or nothing plus they wont give me the phone number for them . they tell me to call - 1-86*-240-**** there collecton company. and the collection company only calls me every 4 hours a day.i was so mad i ask him for his home phone # and he got mad and hung up
Loss:
$35
xxMExx S
Chicago, Illinois
"THE ASHLEY-DRAKE GALLERIES" Customer Service sucks!
Bought a doll that cost over $100.00 about a year and a half ago.
The dolls face & arms turned blue/black in color.
Ive called to complain & was told to look up a "Doll Restoring" company, its not their problem!
I wouldnt reccomend this place of business to an enemy!
I was actually going to purchase "The Twin Dolls" next...But no thanks!!! They lost me as a customer & Im sure theyve lost many others also.
They have poor customer service skills over the phone...No manners or sympathy whatsoever.
The Dolls are totally trash after the warranty expires....what a coincidence.
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Dear anonymous,
Thank you for your posting. We’re sorry to hear that your experience with us was not a good one.
Please contact us at customer_inquiry@***.com with your name, address and/or account information. We will be happy to assist with the return of this product and offer you a replacement or issue you a refund. We value you as a customer and want to make sure you have a perfect item.
We look forward to hearing from you. Thank you, Chris