The Ashton Drake Galleries
Reviews and Complaints
The Ashton Drake Galleries - Delivery Service Review
Thanks to yall I have 2 upset little girls with no santa gift...it was guaranteed to to be received on Christmas eve well I have nit received them the office is closed and the tracking #is bad so if this company does not ship 2 dolls ory money back then I will make sure everybody knows to never trust this company we already know the gurantee is not met and I have upset kids
The Ashton Drake Galleries Customer Care Review
The Ashton Drake Galleries - Sally Singing Doll Review
Ordered the 14" singing Sally Doll from The Nightmare Before Christmas and was very dissappointed with what i got for roughly 150 dollars. The quality overall wasnt too bad.
Her sculpt was nice though her hair was messed up from the packaging. Her dress was pretty stingy looking. Like a dollar store barbie dress. It was blurry and printed on cheap material.
The audio quality is pretty bad but considering it was taken from a movie from the early 90's i guess it wasn't terrible. My major issues were the multiple things on the doll that were defective or broken. Her neck joint was chipped and broken off right where it goes inside her head to lock the two pieces together. Didnt notice until i tilted her head back and saw the missing pieces.
There was an unignorable hair that was painted over on her eye. Finally, the velcro used on the back of her dress was only half sewn on. The rest of the velcro was not even connected to the dress.
Really just dissappointed.
I immediately filled out a return slip and packaged it back up. I dont even want an exchange I'm just that underwhelmed by my purchase.
The Ashton Drake Galleries Doll Review
The Ashton Drake Galleries - Shipping Service Review
Ashton Drake Doll falls apart
I purchased an Ashton Drake Doll for my 8 year old daughter and within the first month one of the legs had the stitching come apart and the leg fell off. We sewed the leg back on ourselves the best we could.
Then the other leg fell off a month later. I contacted customer service since I would expect a $150 doll to not fall apart after 2 months of gentle use. They told me that they only would fix a doll that is delivered damaged. They do not stand behind their product that appears to be low quality.
There is no phone number to call customer service and have a conversation to have the issue resolved. That is probably a good indicator of how poor their customer service department is!
Preferred solution: Full refund
The Ashton Drake Galleries - Doll Review
Short Review on January&nbs-05:00;03,&nbs-05:00;2017
The Ashton Drake Galleries Doll Review from Rockwall, Texas
If your looking for a collectable doll do not buy from Ashton Drake. The dolls faces and hands turn bluish black even when protected in the box.
They know this and lie about it.
They will tell you it is your problem not theirs so do not invest in this company. This is my daughters prize possession and this company is a disgrace.
The Ashton Drake Galleries Shipping Service Review
The Ashton Drake Galleries - Shipping Service Review
The Ashton Drake Galleries Shipping Service Review
The Ashton Drake Galleries Shipping Service Review
- Does not honor their christmas delivery guarantee
- Delivery wait times
- Delivery
Not what you pay for
I ordered a doll and was given the tracking for my order that never showed up until a week later. It was not mailed out the day they doll me it was already mailed out.
They mailed it out a week later. Did not put the correct address on the order, which was going to be mailed back to the company. I had to pick it up from the post office. Once my granddaughter got the doll it looked nothing like the photo that they use to get you to order.
My first time ever buying anything on line and my last.
I had to call this company everyday. I did so because of the other bad reviews I had read that prove to be true.
Preferred solution: Price reduction
Rub A Dub Dub Layla Review
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Does anyone feel it might have been safer to order these on Amazon?
I too have had the same experience this Christmas with no dolls showing up. File a complaint with the Better Business Bureau I just did!!!!! We all need to!!!!
Same exact thing happened to me! My daughter is going to be devastated in the next hour when she wakes up to find a new job under the tree!
My granddaughter is crying as well. Doll was ordered 3 weeks ago and guaranteed to be here.
It's now 1:45 am. No doll. Believe me, they are going to hear about this Monday.
I bet they never come!! Never again!!
i have had the same problem ordered a doll $129 and tracking number doesnt work but they insist that the item was shipped dec 12. it is not dec 25 two weeks later the doll coming from the United states and still no doll of course their customer service is horrible it looks like they have pre written emails to customer questions ans concerns because twice i have not gotten the correct response from them about my order..