Anonymous

The Ashton Drake Galleries - Delivery Service Review

Thanks to yall I have 2 upset little girls with no santa gift...it was guaranteed to to be received on Christmas eve well I have nit received them the office is closed and the tracking #is bad so if this company does not ship 2 dolls ory money back then I will make sure everybody knows to never trust this company we already know the gurantee is not met and I have upset kids

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Reason of review:
Problem with delivery
5 comments
Guest

Does anyone feel it might have been safer to order these on Amazon?

Guest

I too have had the same experience this Christmas with no dolls showing up. File a complaint with the Better Business Bureau I just did!!!!! We all need to!!!!

Guest

Same exact thing happened to me! My daughter is going to be devastated in the next hour when she wakes up to find a new job under the tree!

Guest

My granddaughter is crying as well. Doll was ordered 3 weeks ago and guaranteed to be here.

It's now 1:45 am. No doll. Believe me, they are going to hear about this Monday.

I bet they never come!! Never again!!

Guest

i have had the same problem ordered a doll $129 and tracking number doesnt work but they insist that the item was shipped dec 12. it is not dec 25 two weeks later the doll coming from the United states and still no doll of course their customer service is horrible it looks like they have pre written emails to customer questions ans concerns because twice i have not gotten the correct response from them about my order..

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Anonymous

The Ashton Drake Galleries Customer Care Review

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Was the worst experience. Their reps need to go back thru thier training because none of them kno their jobs or the requirements of ordering their products and they dont give accurate information. Their customer service is no better they dont even attempt to make it right.
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Reason of review:
Poor customer service
Anonymous

The Ashton Drake Galleries - Sally Singing Doll Review

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Ordered the 14" singing Sally Doll from The Nightmare Before Christmas and was very dissappointed with what i got for roughly 150 dollars. The quality overall wasnt too bad.

Her sculpt was nice though her hair was messed up from the packaging. Her dress was pretty stingy looking. Like a dollar store barbie dress. It was blurry and printed on cheap material.

The audio quality is pretty bad but considering it was taken from a movie from the early 90's i guess it wasn't terrible. My major issues were the multiple things on the doll that were defective or broken. Her neck joint was chipped and broken off right where it goes inside her head to lock the two pieces together. Didnt notice until i tilted her head back and saw the missing pieces.

There was an unignorable hair that was painted over on her eye. Finally, the velcro used on the back of her dress was only half sewn on. The rest of the velcro was not even connected to the dress.

Really just dissappointed.

I immediately filled out a return slip and packaged it back up. I dont even want an exchange I'm just that underwhelmed by my purchase.

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1 comment
Guest

If u buy from this company do not do the payment plan they take money whenever they want I got charged twice in one month

Anonymous

The Ashton Drake Galleries Doll Review

The dolls hair falls off.....they will not help with repair...Bad rap for an expensive doll from Ashton Drake
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Reason of review:
Bad quality
Anonymous

The Ashton Drake Galleries - Shipping Service Review

I wish I would of read these reviews before I ordered daughter doll. Ordered the first on dec 15, guaranteed to be here by christmas( paid extra for shipping) called 21 to make sure and was told haven't even shipped out so was dumb enough to order another baby( set of twins) paid shipping for 2 day just to make sure my daughter had her Christmas present...... Not 1 doll for Christmas!! So just got off the phone with them and was told the dolls just got shipped out today!!!!!! So angry they take my money and guarantee to be here my Christmas and then was laid to on the 22 when I called to make sure the twins was shipped out and would arrive in time but more angry at myself for ordering from this terrible company!!!!
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Reason of review:
Order processing issue
1 comment
Guest

Good luck I ordered my doll on the 13 with a guaranteed Xmas delivery,and still so not have it. My tracking # says it's invalid ,the company don't give two craps. I've called 5xs now ,I have a very upset little girl who's Christmas was ruined cause of these people and of course now they say it's out of stock so they can't send me another one !

Anonymous

Ashton Drake Doll falls apart

I purchased an Ashton Drake Doll for my 8 year old daughter and within the first month one of the legs had the stitching come apart and the leg fell off. We sewed the leg back on ourselves the best we could.

Then the other leg fell off a month later. I contacted customer service since I would expect a $150 doll to not fall apart after 2 months of gentle use. They told me that they only would fix a doll that is delivered damaged. They do not stand behind their product that appears to be low quality.

There is no phone number to call customer service and have a conversation to have the issue resolved. That is probably a good indicator of how poor their customer service department is!

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Loss:
$150
Reason of review:
Warranty issue

Preferred solution: Full refund

1 comment
Guest

Same happen to me pissed

Anonymous

The Ashton Drake Galleries - Doll Review

We actually did get get our dolls on time after fake shipping dates and a scare that they wouldn't be here on time. My youngest daughter for the truly mine PLAY doll intended for little ones. It was cute until I looked at it a few minus ago and realized that the pain on the lips and hair is already coming off. All you have to do is lightly rub your thumb over it and it sticks to tour finger. Not what I would expect for 100 dollar doll. My two older daughter got the truly real dolls also cute but the one has hair that is horrible. Looks like someone shaved their back, sprayed glue on the head and just dropped it on. Gross. Thankfully the dolls were here for christmas but they are certainly overpriced for the quality.
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Reason of review:
Bad quality
Anonymous

Short Review on January&nbs-05:00;03,&nbs-05:00;2017

Im PISSED OFF is all i have to say
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Anonymous
map-marker Rockwall, Texas

The Ashton Drake Galleries Doll Review from Rockwall, Texas

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The Ashton Drake Galleries Doll Review from Rockwall, Texas

If your looking for a collectable doll do not buy from Ashton Drake. The dolls faces and hands turn bluish black even when protected in the box.

They know this and lie about it.

They will tell you it is your problem not theirs so do not invest in this company. This is my daughters prize possession and this company is a disgrace.

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Reason of review:
Bad quality
1 comment
Guest

I have seen this problem on other collectible dolls, not just Ashton Drake. Seems that the vinyl mix begins to degrade for various reasons.

Overall, I have been very happy with my purchases from Ashton Drake. Their dolls are not for kids to play with though...more for collectors & for gentle care.

Anonymous

The Ashton Drake Galleries Shipping Service Review

I ordered by phone Nov.30. Two weeks later I received a letter in the mail stating one item wasn't shipped. I paid in full confirmed and now they are saying after numerous phone calls my daughter will not receive her doll until after Christmas. I'm so pissed I never had this problem with Paradise Galleries!!!!
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Reason of review:
Order processing issue
Anonymous

The Ashton Drake Galleries - Shipping Service Review

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Very disappointed in this company! I ordered two dolls, one for each of my daughters. Received one doll and not the other. I keep calling, they keep telling me to wait. I asked if they could rush my order was told I would have to pay for they. Mind you I have already paid $350 on dolls and shipping. I am so angry. I ordered these dolls in October. It's now middle of November, I wanted these for an Christmas gifts..
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Reason of review:
Poor customer service
Anonymous

The Ashton Drake Galleries Shipping Service Review

Lost two dolls and orderd a month in advance. Now my daughter has nothing but doll accessories and no doll for Christmas. Thanks your a horrible company with bad customer service.
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Reason of review:
Order processing issue
Anonymous

The Ashton Drake Galleries Shipping Service Review

First time buyer, Christmas gift for granddaughter soooo disappointed never received items no explanations. So saddened to have to disappoint my granddaughter. Poor system
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Cons:
  • Does not honor their christmas delivery guarantee
  • Delivery wait times
  • Delivery
Reason of review:
Order processing issue
Anonymous

Not what you pay for

I ordered a doll and was given the tracking for my order that never showed up until a week later. It was not mailed out the day they doll me it was already mailed out.

They mailed it out a week later. Did not put the correct address on the order, which was going to be mailed back to the company. I had to pick it up from the post office. Once my granddaughter got the doll it looked nothing like the photo that they use to get you to order.

My first time ever buying anything on line and my last.

I had to call this company everyday. I did so because of the other bad reviews I had read that prove to be true.

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Loss:
$160
Reason of review:
Bad quality

Preferred solution: Price reduction

Anonymous

Rub A Dub Dub Layla Review

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Bad customer service pre order doll on September 15 telling me i want get it until January 30th realize this is a bunch of stuff so sad my granddaughter want get her doll
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Reason of review:
Problem with delivery
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