Anonymous

Chloe's Look Of Love Baby Doll...Very happy Customer!

On 11/15/16 I ordered the Chloe's Look Of Love Baby Doll for my 6 yr daughter as a Christmas present, today is 11/22/16 and I just received her. I immediately opened the package to inspect as her as I was a bit worried because of a lot of bad reviews I had read with dolls not looking right.

I am very pleased to say that Chloe looks beautiful! I also read bad reviews on dolls not arriving when they were suppose to but that didn't happen to me either.

I did order the doll thought Amazon and not directly thru the Ashton-Drake website not sure if maybe that had something to so with it. All in all I am very happy with shipping, the doll and cannot wait to see my daughter's eyes light up on Christmas!

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Anonymous

The Ashton Drake Galleries - Shipping Service Review

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Sent wrong item and have not received the correct one. I ordered baby Charlie on December 1st, said it would be here by December 14 which was perfect because that was my daughters birthday.

Well a package did arrive only it was baby Charlie it was a small pink shoe ornament. I called customer service and they said they said it would be shopping out overnight and I should receive an email. It is now 3 days later and I still have not received a tracking number or baby Charlie. I am very upset since i couldn't give it to her for her birthday and now it looks like I am not going to give it to her for Christmas.

My daughter is autistic and finds comfort in caring for these babies. We ordered one before and received it no problem so that is why I ordered again from them. The customer service seemed like they didn't even care when I called them.

I will be calling them again Monday and hopefully they have an update! This is ridiculous!!

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1 comment
Guest

Do you have their customer service number?

Anonymous

Do Not Order From This Company

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I ordered two dolls for Grand-daughters for Christmas first week of November, was told delivery would be 7 to 10 business days. I called company back November 21st and was told dolls had been shipped and I should get them by the 30th of November, called back December 1st and was told shipment had been misplaced and they would reorder, I said I needed dolls by December 8th because we were having early Christmas on December 10th, was told they could not guarantee shipment by the 8th. I told young lady to cancel order and I was told she could not cancel the order but if I did not receive dolls by the 8th I could request a refund, I told her to issue a refund NOW because I was cancelling the order and I could not believe a company with this type of service was still in business and that I would be reporting them to the BBB.

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Loss:
$320
Reason of review:
Problem with delivery

Preferred solution: Full refund

Anonymous

The Ashton Drake Galleries - Delivery Service Review

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This place is a scam! I ordered my doll and it never came in. I called to get a refund, they lied and said they have refunded a card within my PayPal (an unknown # not existing in my PayPal) they weren't friendly and tried to pacify me for more time hoping I'd forget! I called PayPal and they will be getting my money back and PayPal said it sounded like they were trying to pull my leg. Never again will I order from this fake company
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Reason of review:
Problem with delivery
1 comment
Guest

another scam

Anonymous

DO NOT BUY THESE DOLLS AS A CHRISTMAS GIFT

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This is the worst company I have ever delt with in my life. I ordered my daughter the So Truly mine doll the day after Thanksgiving.

I still haven't gotten it. I called December 7th and they said UPS returned the doll damaged and they sent out another one. That sounded like a complete lie as I never heard of that happening before. I still haven't gotten the doll.

I had also emailed customer service - they responded via email and said a doll was shipped out on the 12th - so which is it - the 7th or the 12th? Well I guess I won't know because the tracking number listed doesn't even work.

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Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

2 comments
Guest

I've had very similar experience! Ordered 6 dolls total so far, only want 3.

Only one has arrived and that's the only one the tracking number worked for. The customer service people and the reps taking the order are overall unknowledgable, and not very helpful. They act like they coulf really care less. Unfortunately this is not the first year I've had a horrible experience, last year was the same.

I've spent hours of time on the phone with these people! Ridiculous!

Guest

How did you get a hold of someone? I ordered a doll for my daughter on November 20th for Christmas, got an email saying it would arrive on December 19 and now when I go to tracking it says it will be delivered February 13..

I tried calling and was on hold for 15 minutes never speaking to anyone! I'm so angry right now and have no way to resolve this and as of right now I'm out $154

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Anonymous

Too much money for this level of problems

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We ordered one of these expensive *** dolls as a gift for mom since she does not have grandkids. We thought oh what a cute idea.

It was shipped on Dec 13th using priority shipment. Should have arrived on the 20th. I called on 22nd and asked for the tracking number and was told they don't have a tracking number and it did ship, we are refunding the priority charges since it did not deliver on time. So I'm thinking OK we still have today (Thursday), Friday and Saturday and it sill may deliver.

Got an email this morning 23rd saying it was sold out. WTF?!?! We called them and they said the first shipment is lost with USPS and when they tried to reship is when they realized it was sold out. It will take 2-3 weeks for the refund.

NO NOT ACCEPTABLE. So now I have to call back Monday because the system has to show item lost and then they can refund in 24-48 hours. First of all, why don't you have the tracking number? Why did I not receive an email saying item shipped and here is the tracking number.

Every online business has a system setup to automatically email that info. This system has been around for 20 plus years. Yet this high priced, wannabe high end frou-frou company can't even communicate with it's customers. Then to have these kinds of issues.

I noticed several people on this site has the same complaint basically. Let Amazon take over their shipping operations.

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Loss:
$165
Reason of review:
Problem with delivery
Anonymous
map-marker Schiltigheim, Grand Est

Don't buy for the holidays!

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I bought a doll, that was supposed to arrive 3 days after purchase. It has now been 14 days!

They can not provide me with a tracking number! Told me to "wait" and it will come. I am going to have to buy something else for my daughter to have for Christmas! The customer service is not existent!

The provide an email, but to fins a number you have to dig and dig. I finally found one, just to find out they are closed on the weekends.

This is a week before Christmas , I would think they would have some there! This is the ONLY company that did not deliver my Christmas presents , out of 40 companies!!!

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Loss:
$150
Cons:
  • Customer service
  • Delivery
Reason of review:
Order processing issue
1 comment
Guest

I am having the same Problem could you share the phone number that you did find so that i might try to get ahold of someone. This is ridiculous.

Anonymous

Charged twice for installment payments

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I ordered doll on 12/10/2016 and 30.99 was deducted from my card. Well I received an email stating doll was shipped on 12/13 and another 30.99 was deducted from my card.

I called customer service on 12/14 and the rep was rude and overtalking me but sounded as if she was being coached as to what to say. I asked to speak to a supervisor and after waiting about 20 minutes supervisor explains the first 30.99 was "frozen" and a pre-charge but the "real" charge was the second 30.99 when item was shipped and the "frozen" charged amount would be added back to my card in 24-48 hours. I explained I've never heard of any company doing business this way. She apologized and guaranteed that the amount would be back on 12/15.....we will see.

If it isn't I will cancel this card and send them payments by check.

This is ridiculous!! I will not be doing business with them again nor will I recommend this company to anyone!!

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Reason of review:
Poor customer service
Anonymous

Christmas gone bad

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I ordered "Noah" for my little girl as a Christmas gift back on Nov 30th with a guaranteed Christmas delivery and it showed that it shipped the next day. The tracking number was not a good number.

Could not find it anywhere. I called when I did not receive my doll in the time frame that they gave me and I was told that they would send me a new one overnight and when I went to look it up it showed that the doll would be ready for shipment on Feb 5th 2017!!! What the heck!?!?!?

Never again will I order anything from these scammers!!! If I do ever receive a doll then it will definitely be my last.

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Loss:
$200
Cons:
  • Not getting my item
Reason of review:
Problem with delivery

Preferred solution: Full refund

Anonymous

The Ashton Drake Galleries - Delivery Service Review

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Ordered a doll for my daughter is November. I was told that the doll would be here by Christmas.

I tried to place a few other online purchases and my debit card would not work. I called my bank, and the bank shut my card off because The Bradford Exchange Company and Ashton Drake charged my account. The bank. Since I did know what the Bradford Exchange Company, I had to shut my card off and order another card.

I thought I would try to order the doll again, my new card was charged, and it was shipped on December 5th. I tried to track the package, and the tracking number is bogus. I called the company a million times. A supervisor was never available, and they continued to lie.

It is Christmas Eve ...No doll and out 150.00. This company is a scam.

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Reason of review:
Order processing issue
1 comment
Guest

I'm going thru the same situation

Anonymous

The Ashton Drake Galleries - Shipping Service Review

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I ordered the butterfly kisses doll for my grandmother with dementia from ashton drake, and 3 weeks later it arrived well three weeks after that another doll was sent so i called the company and told them that i didnt order a raspberry kisses doll and the lady on the phone sent me a return label and i returned the doll by usps in october, ashton drake has been charging my credit card for a doll that i never asked for and has been sent back to them and the postal service has the signature of the Person that signed for the return but ashton drake claim they still havent received the return and it has been 3 months. THIS COMPANY IS A SCAM AND WILL KEEP YOUR PAYMENT INFO ON FILE AND WILL KEEP CHARGING YOU FOR DOLLS THAT YOU DONT HAVE.. BUYER BEWARE

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Reason of review:
Order processing issue
1 comment
Amesha Klu

Yes, some of their dolls are on automatic monthly orders. I just discovered this as well.

They did not make this clear when you order.

Anonymous

The Ashton Drake Galleries - Customer Care Review

My mother in-law placed an order on November 27th 2016 was informed she would receive her item within 2-4 weeks. It's now February 2,2017 no item delivered and their customer service rep was extremely rude and didn't want to even speak to her about her issues. Will spread the word about how this company seems to scam people. She is 74 years old and had ordered this as a Christmas gift. Sad company and will NEVER order anything from them or their affiliates. Word of mouth has begun.
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Reason of review:
Poor customer service
1 comment
Guest

I am very sorry your mother-in-law is having trouble receiving her order. Please click here Customer_Inquiry@***.com to send us an e-mail with your order number, client ID, or full address and we can help check on your order for you. We look forward to helping you in any way we can!

Anonymous

DO NOT BUY FROM THEM!!!

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I ordered a $140.00 doll from this company, I came to them because everything pointed to this is the place to go... anyways my doll shipped on December 9th and it is December 22nd and still nothing... I called the company about one week ago and waited on hold for 30 mins before anyone even picked up and was told that I had the guarantee so it will be there... I said well I don't even have a tracking number she said oh the one we have doesn't work? what do you mean it doesn't work now at this point I'm pretty sure im dealing with some very good scam artist.. I ask to talk to her manager and another 30 mins later I finally talk to someone and they had the same bs spew that the previous lady did... this company is not what it seems please beware!!!!!!!!!!!!!!!!!!!!!!!
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Loss:
$140
Reason of review:
Problem with delivery
Anonymous
map-marker Schiltigheim, Grand Est

ONE MAD MOMMY

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I seem to be having the same problem that others are having also........ I ordered 2 dolls for my girls for Christmas and they were guaranteed to be here by the 24th!!! still NO dolls. The tracking number is bad. Just got off the phone with them and they are refunding my shipping fee and said dolls should be here sometime this week! I am hoping they will arrive today and they can open tonight at our last Christmas party to attend!!! I do know this will be my last purchase from this company. Sorry to anyone else that has had to be put through this mess too!!
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Reason of review:
Problem with delivery
Anonymous

The Ashton Drake Galleries - Shipping Service Review

I ordered a doll from this company on December 15th, 2016. They guaranteed delivery by Christmas.

I called three days later after the purchase they told me the order has not been updated but shipped out. I called a couple days after that and said it was shipped fed ex. I said the tracking number isn't working. They said they dont give tracking numbers.

I said fed ex gives tracking numbers always!! 24th no doll!!! The doll was updated with a tracking number on the 23rd of December. They just shipped it on the 23rd and it wont arrive until the 28th or 29th.

We should all SUE their ***!!!

My child was disappointed!!! I have a call log of how many times i called them.

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Reason of review:
Order processing issue
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