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1.9 Based on 37 reviews
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Ordered the twins Madison and Mason for my daughters birthday back in August. I was told they would be here in 7 to 10 business days. That never happened so i made a few calls to them. It took one hour each call to get customer service. They had no tracking or shipping information on them so they said they would send out the dolls again. That never happended so made calls again and went through the whole wait on hold for an hour each call to... Read more

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Ok. So I ordered a doll on August 7th, paid extra to have him shipped in 2 days. I was sent the wrong doll. I called them and after being on hold for an hour, I was told that the right one would be shipped in2 days. They mailed the exact wrong doll again! Called back again, I wastold that I would recieve it on Wednesday( yesterday) by a customer supervisor... still not revieved it.This is like the 3rd time that this has happened to me with this... Read more

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I ordered the alicia doll and the bassinet on September 1,2016 so I could have for my daughter birthday on on September 12,2016. They said ot was shipped out on September 2, 2016 and emailed me 2 tracking numbers for fed ex smart post I tried tracking and it keep saying not found now its my daughter birthday now doll no bassinet and the company keep saying it was mailed on the 2nd...but fex ed and usps has no i formation on either packages. Im... Read more

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I bought the lullaby twin baby doll set for my daughters birthday and i am not happy online they looked so life like and they were so cute but in person they look nothing like the picture. For $220 i expected it to look like the picture. Now its too close to my daughters birthday to return it.

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My daughter has taken very good care of her doll. She knows how fragile it is. Got it for her birthday in March, and we just decided to change her clothes, just to find out she has ripped at the seams. VERY disappointed. These dolls are not cheap to purchase, just cheaply made, obviously. Will never purchase another one, and do not recommend anyone else to either. $130.00 down the drain.

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I bought a doll from them. Always made my payments on time,first and second time they say thank you for paying on time,but after that ,they change my checks and then send me a letter saying they did not receive payment. I got *** and send them an email,they never answer but the last payment i made the 30 of juno and they did not change it until july 20. I call them two times,the first person was a lady and she was nice but say they got my check... Read more

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If your looking for a collectable doll do not buy from Ashton Drake. The dolls faces and hands turn bluish black even when protected in the box. They know this and lie about it. They will tell you it is your problem not theirs so do not invest in this company. This is my daughters prize possession and this company is a disgrace.

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We bought a doll for my little girl's birthday and in 2 weeks the stitching has completely unraveled..... terrible. My little girl was not even being rough with the doll. She treated it just like a real baby and did not let anyone else even touch the doll. It has been well taken care of. No one will contact me back either! I have contacted them and they have yet to contact me back. They do not offer any support for returns if you do not already... Read more

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I purchased the "so blessed" doll by Donna lee. The doll is cheaply made. Looks NOTHING like the doll pictured. 20 dollars would be too much to spend on it. I'm very disappointed. The doll ladies does not look at all real and the hair is uneven making the doll look almost bald in some places... Also the fingernails are poorly painted. The paint is very sloppy. Do Not purchase this doll.

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Urbana IL This is the worst buying experience I've had in my entire life.Not only is the customer service a total joke but when you finally do get ahold of a real person and not a robot they are dismissive, and totally not helpful. The woman that I spoke to denied any wrong doing on their part after they had charged me twice for my purchase of a doll that I paid for in full. The lady actually started yelling on the phone. It was totally... Read more

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