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We placed an order in June and were told shipping would be in 2-4 weeks. Other than the one post card mailed to me by Ashton Drake, indicating a delay expected until November, I have have heard nothing from the company. I have emailed twice and placed two phone calls...
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1.6
#1132212
The doll I ordered for my doll had medium dark hair, the doll we received in the mail had long orange blonde hair. My daughter was disappointed because she picked out the doll that looked like her. We ordered baby grace that was 139.99. I really wish the doll had came...
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Anonymous
Anonymous

I am very sorry you are disappointed with the appearance of your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number or full addre...

I paid in full for a monkey doll on September 18 2017, no respond , no tracking information, unable to contact them by email , its been a month was told doll would be mailed once payment is received , i paid in full , i want the doll or a full refund,I want a refund or...
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Anonymous
Anonymous

I am very sorry you are having trouble contacting us about your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number or full addres...

Anonymous
McKenzie Adermann Marie

Hi my name is McKenzie Adermann Marie

1.0
#1117283

The Ashton Drake Galleries - Silicone baby

The Ashton Drake Galleries
#1127192
3.0
Details
But can i have a silicone baby
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Delivery Service

The Ashton Drake Galleries - A little disappointed

The Ashton Drake Galleries
#1121428
1.4
Details
We ordered the little angel doll she's adorable in the pictures but when we received her today she looks nothing like the picture her head is very small her lips don't look the same and she has blue eyes and her hair's a little crazy luckily my daughter still loves her but we spent a lot of money on her and I was a little saddened to see she look nothing like the photo
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website

The Ashton Drake Galleries - Rude Customer Service

The Ashton Drake Galleries
#1103377
I find it very sad and offensive when I called to order my daughter an African American doll and the customer service representative suggest that I get the Caucasian doll instead.
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The Ashton Drake Galleries - Don't have my doll yet and already hearing bad things.

The Ashton Drake Galleries
#1093099
I want to cancel before I waste my money but you can't even do that. People say the dolls are cheap and this website is not reasonable. Whenever I do get this doll I want my money back and I calling about this company cause it should never have this many bad reviews. Shipping takes forever.
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I ordered a doll in November 2016 it said it would arrive a week before Christmas I did not receive the doll until March 2017. I've had this tall for 7 months now with the payment plan of $25 a month and it was $100 all together. That being said the doll should have...
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Anonymous
Anonymous

I am very sorry you are having trouble with your bill. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number or full address and we can hel...

1.0
#1117213
I ordered these dolls on 8/29/17 for my daughters birthday on 9/23/17. The dolls of course didn't make it in time for her birthday. When she finally received the dolls on 10/11/17 the top part of the bassinet was missing (the part that has the music box). I contacted...
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1.0
I didn't like
  • Poor excuses for not fulfilling orders
#1116295
The Ashton Drake Galleries - DO NOT ORDER FROM THIS COMPANY!!!! NOTHING BUT A HASSLE...
Meet my $165 Alyssa Claire doll. That doesn't look like a doll you say? No kidding but this is what I was sent. I will be returning this and I have canceled my doll order. I have had nothing but problems since I ordered this doll. It was supposed to be for a Christmas...
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Anonymous
Anonymous

You act as if it's customer service's fault that the warehouse accidentally selected the wrong item.

Anonymous
Anonymous

I am very sorry you received the incorrect order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number, client ID, or full address and we ...

1.8
#1113669
I ordered baby grace because I thought she was adorable in the picture. Haha! Jokes on me. I received her and opened the box and think I went into shock! Tbis dolls hairs was RED! Which wasnt in the picture and she looks nothing like they make her look in their...
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Anonymous
Anonymous

I am very sorry you are disappointed with your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number or full address and we can help...

2.6
#1102600
I spoke with someone on the chat line over a month ago and I am still receiving the cancelled Thomas Kinkaide Santas and it seems like 100 boxes of fairies. The woman I chatted with said she would cancel all orders and send me postage paid return labels. I have about 8...
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Anonymous
McKenzie Adermann Marie

Hi my name is McKenzie Adermann Marie can you delivery silicone baby

Anonymous
Anonymous

I am very sorry you are having trouble contacting us about your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number or full addres...

I didn't like
  • No way to call customer service
  • False advertisement
#1096740
DO NOT ORDER FROM THIS COMPANY! Even if doll is in stock it will still take them four to six weeks for delivery which is ridiculous, they will lie to you about the ship date when you call. And BEWARE they will send out used and defective dolls even though you paid for...
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Anonymous
Anonymous

I am very sorry you are having trouble with your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number, client ID, or full address a...

#1093669
Three times within 6 months I've gotten a notice that the dolls I ordered....in which my daughter wants so so badly...have been postponed for months to be shipped. Very very very upset! Terrible company to deal with! Do not have a clue how to run a business and fulfill...
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Anonymous
Anonymous

I am very sorry you are having trouble receiving your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number, client ID, or full addr...

1.3
#1093549