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I ordered baby grace because I thought she was adorable in the picture. Haha! Jokes on me. I received her and opened the box and think I went into shock! Tbis dolls hairs was RED! Which wasnt in the picture and she looks nothing like they make her look in their...
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Anonymous
Anonymous

I am very sorry you are disappointed with your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number or full address and we can help...

2.6
#1102600
I spoke with someone on the chat line over a month ago and I am still receiving the cancelled Thomas Kinkaide Santas and it seems like 100 boxes of fairies. The woman I chatted with said she would cancel all orders and send me postage paid return labels. I have about 8...
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Anonymous
Anonymous

I am very sorry you are having trouble contacting us about your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number or full addres...

I didn't like
  • False advertisement
  • No way to call customer service
#1096740
DO NOT ORDER FROM THIS COMPANY! Even if doll is in stock it will still take them four to six weeks for delivery which is ridiculous, they will lie to you about the ship date when you call. And BEWARE they will send out used and defective dolls even though you paid for...
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Anonymous
Anonymous

I am very sorry you are having trouble with your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number, client ID, or full address a...

#1093669

The Ashton Drake Galleries - Rude Customer Service

The Ashton Drake Galleries
#1103377
I find it very sad and offensive when I called to order my daughter an African American doll and the customer service representative suggest that I get the Caucasian doll instead.
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The Ashton Drake Galleries - Don't have my doll yet and already hearing bad things.

The Ashton Drake Galleries
#1093099
I want to cancel before I waste my money but you can't even do that. People say the dolls are cheap and this website is not reasonable. Whenever I do get this doll I want my money back and I calling about this company cause it should never have this many bad reviews. Shipping takes forever.
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The Ashton Drake Galleries - Poor Quality
1/1

The Ashton Drake Galleries - Poor Quality

The Ashton Drake Galleries
#1082804
1.1
Details
Got my daughter the Marissa may doll it looked looked so bad Look at her hair and her eye leashes keep falling off
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website

The Ashton Drake Galleries - Shipping is awful

The Ashton Drake Galleries
#1080513
Requested my money back for shipping they hung up on me quite sure I won't buy from them again!!!
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Three times within 6 months I've gotten a notice that the dolls I ordered....in which my daughter wants so so badly...have been postponed for months to be shipped. Very very very upset! Terrible company to deal with! Do not have a clue how to run a business and fulfill...
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Anonymous
Anonymous

I am very sorry you are having trouble receiving your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number, client ID, or full addr...

1.3
#1093549
I attempted to place orders with these people twice the first time they said I would receive the doll in 2 weeks.. I logged on to my account to see if it was shipped and they changed the date to over a month later with no explanation or email so I canceled. Here I am a...
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Anonymous
Anonymous

The same thing is happening to me right now

Anonymous
Anonymous

I am very sorry you are having trouble receiving your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number, client ID, or full addr...

1.1
#1088583
The Ashton Drake Galleries - Ashton Drake strikes again.. New/different excuse for not processing other orders, and doll review.
I originally left my first bad review for ADG due to them refusing to process my orders, after delivering the first order made. The excuse was "a discrepancy between my billing address and card." This was claimed AFTER my first order was delivered and processed...
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Anonymous
Anonymous

i had the same issue they told me my payment did not go through and they need another form of payment but I can see the exact amount on my bank statement it said PENDING and t...

1.5
I didn't like
  • Doll appearance disappointing
  • Changing story regarding payment processing issue
#1088520
I ordered a doll from ADG just recently. Was shipped right away. Great! Made another couple of orders, and ordered express shipping on the items it eligible to ship fast. Days go by and nothing arrives. No explanation given. I contact customer service. No response....
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1.9
I didn't like
  • Poor customer support
  • Poor response time
  • Poor excuses for not fulfilling orders
#1086676
I just received my order thru their wacky shipping process....I tried canceling the order BEFORE FedEx ever picked up the package from their warehouse but they said it "shipped" it's too late to cancel! That is NOT true. When they tell you shipped...all that means is...
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Anonymous
Anonymous

I just went through the exact same thing!!!!!

Anonymous
Anonymous

I am very sorry you are disappointed with your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number, client ID, or full address and...

#1082095
I am so incredibly disappointed with the poor quality of this doll. I gave it as a gift and I am embarrassed at how awful she looks. We bought the Peyton baby doll. Nowhere in the description does it say she has hair (that is glued on!!) and the photos show her with a...
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Anonymous
Anonymous

I am very sorry you are disappointed with your order. Please click here Customer_Inquiry@bgeltd.com to send us an e-mail with your order number, client ID, or full address and...

2.1
I liked
  • I can afford it
I didn't like
  • False advertisement
  • Poor quality
#1077772
It is a beautiful doll and my daughter wanted Ben even after trying to talk her into one of the hairless ones. But i never imagined the hair would be so terrible (only thought it might need brushed often) but it is really really bad. Nappy and bald spots...sticks...
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Anonymous
Jemma Roche

I'm afraid I don't know with glued on hair as I've never come across it before but I shall try and help you as much as I possibly can do. On rooted or micro rooted dolls heads...

Anonymous
Anonymous

I am very sorry you are having trouble with your doll, sometimes it can take a few weeks of brushing to 'tame' their hair. Please click here Customer_Inquiry@bgeltd.com to sen...

#1071714