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The Ashton Drake Galleries Auctions and Internet Stores complaint 186914
1 of 2

Ordered Ryan and Rex. Doll promised by Christmas;didn't receive. When doll did finally come was very disappointed. Hair was coming out, very stiff (not floppy like a baby), feet and hands out of proportion. Customer service was terrible. Returning the doll. Won't order again.

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Hi I admin an Ashton Drake buy sell and showcase group on Facebook. I have over 12,000 members worldwide. I have seen several people showing their dolls, be they new or not, discolouring, from green, grey, or black. I want to know why? Also, how do your company intend to compensate the people who have had these experiences with their dolls? There is obviously some kind of fault with the vinyl in these dolls, it happens so frequently. Seems a lot... Read more

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I have been watching the reviews on the Ashton drake dolls.I've noticed so many people complaining about the hair. I have 3 beautiful dolls all with glued on hair including Charlie. All you have to do is mix some leave on baby hair conditioner and water in a spray bottle and style the dolls hair with a soft bristled tooth brush. Works beautifully. No need to give Ashton drake a bad rap just because customer don't know how to style the hair.... Read more

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I'm glad I ordered through amazon after reading these reviews! My daughters doll is fine as far as the looks go but her hair is horrible! You can see the glue and it's like a purplish red color! I got the interactive doll and had to re wire her legs to get them to move! I guess it's true when they say you get what you pay for but I wasn't spending 500 or more in a doll

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This place is a scam! I ordered my doll and it never came in. I called to get a refund, they lied and said they have refunded a card within my PayPal (an unknown # not existing in my PayPal) they weren't friendly and tried to pacify me for more time hoping I'd forget! I called PayPal and they will be getting my money back and PayPal said it sounded like they were trying to pull my leg. Never again will I order from this fake company Read more

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My husband and I ordered both my granddaughters silicone dolls for Christmas and I ordered them both at the same time but we only recieved one. I kept calling them and asking if the doll had already been shipped due to the fact that the tracking number I had on the 2nd doll said item not found. I had to reorder the doll 3 times and when we thought the doll was in route I called about 1 week or 2 before and the repesentative that I spoke with... Read more

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Madison and mason dolls not what i expected at all! Hairs coming off, stuffed bodies and no clothes with legs that dont move for more realistic babies. Delivery with no tracking number, nothing to indicate time or day of delivery! 3 weeks after receiving the dolls i get a letter requesting payment! I paid via paypal to learn paypal rejected it! Paypal have never put a payment through and then rejected it! So after the company saying it would be... Read more

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I paid my money the credit card for jada and jayden haven't received them they told me that will be sent out tomorrow and I'll get them Monday I just don't understand and it was for my disabled daughter and they still have not sent the dolls all I want is the dolls i paid for very depressing sitting home every day Read more

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The Ashton Drake Galleries Doll Review
1 of 2

I was hesitant to order the Sophia doll for my daughter but she really wanted her for Christmas so I took the chance even after reading these bad reviews. I was shocked to see at my front door the package from Ashton drake in about a week and a half. I also was very pleased about how Sophia looked. I do agree she doesn't look like the picture in Ashton Drake website but she is very well made. No glue showing on her head and yes she looks like a... Read more

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I ordered a doll Dec 13, paid express shipping for it be be delivered by Wed 21with guaranteed delivery by christmas . No doll arrived, emailed several times to be told no tracking info can be provided. Daughters only christmas present didn't arrive!! Emailed again and was given a credit towards my purchased. By Dec 30 still no doll :(. Now they have reordered doll. I called back the next day, as I just assumed they would send her 2 day... Read more

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